{"id":8618,"date":"2026-01-07T10:00:00","date_gmt":"2026-01-07T06:30:00","guid":{"rendered":"https:\/\/navatel.ir\/blog\/?p=8618"},"modified":"2026-01-07T12:24:54","modified_gmt":"2026-01-07T08:54:54","slug":"what-is-a-callback","status":"publish","type":"post","link":"https:\/\/navatel.ir\/blog\/what-is-a-callback\/","title":{"rendered":"\u06a9\u0627\u0644 \u0628\u06a9 (Callback) \u0686\u06cc\u0633\u062a\u061f \u0631\u0627\u0647\u0646\u0645\u0627\u06cc \u06a9\u0627\u0645\u0644 \u0633\u0631\u0648\u06cc\u0633 \u062a\u0645\u0627\u0633 \u0628\u0631\u06af\u0634\u062a\u06cc"},"content":{"rendered":"\n<p><strong>\u0633\u0631\u0648\u06cc\u0633 \u06a9\u0627\u0644\u200c\u0628\u06a9 \u062f\u0631 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u0627\u06cc\u0646 \u0627\u0645\u06a9\u0627\u0646 \u0631\u0627 \u0641\u0631\u0627\u0647\u0645 \u0645\u06cc\u200c\u06a9\u0646\u062f \u06a9\u0647 \u0645\u0634\u062a\u0631\u06cc\u060c \u0628\u0647\u200c\u062c\u0627\u06cc \u0645\u0639\u0637\u0644 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\u0627\u06cc\u0646\u062c\u0627\u0633\u062a \u06a9\u0647 \u0633\u0631\u0648\u06cc\u0633 \u06a9\u0627\u0644\u200c\u0628\u06a9 \u0628\u0647 \u06a9\u0645\u06a9 \u06a9\u0627\u0644\u200c\u0633\u0646\u062a\u0631 \u0645\u06cc\u200c\u0622\u06cc\u062f.<br>\u0628\u0627 \u0641\u0639\u0627\u0644 \u0628\u0648\u062f\u0646 \u0627\u06cc\u0646 \u0633\u0631\u0648\u06cc\u0633\u060c <a href=\"https:\/\/navatel.ir\/products\/smart-ivr\/\"><strong>IVR<\/strong><\/a> \u0628\u0647 \u0645\u0634\u062a\u0631\u06cc \u0627\u0639\u0644\u0627\u0645 \u0645\u06cc\u200c\u06a9\u0646\u062f \u06a9\u0647 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0628\u062f\u0648\u0646 \u0627\u0646\u062a\u0638\u0627\u0631 \u062f\u0631 \u0635\u0641\u060c \u062f\u0631\u062e\u0648\u0627\u0633\u062a \u062a\u0645\u0627\u0633 \u0628\u0631\u06af\u0634\u062a\u06cc \u062b\u0628\u062a \u06a9\u0646\u062f. \u062f\u0631 \u0635\u0648\u0631\u062a \u062a\u0623\u06cc\u06cc\u062f \u0645\u0634\u062a\u0631\u06cc\u060c \u0634\u0645\u0627\u0631\u0647 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\u0645\u0646\u0627\u0633\u0628\u200c\u062a\u0631\u06cc \u0628\u0631\u0642\u0631\u0627\u0631 \u0634\u0648\u062f \u0648 \u06af\u0641\u062a\u200c\u0648\u06af\u0648 \u0628\u0627 \u062a\u0645\u0631\u06a9\u0632 \u0628\u06cc\u0634\u062a\u0631\u06cc \u0628\u0631\u0627\u06cc \u0647\u0631 \u062f\u0648\u0637\u0631\u0641 \u067e\u06cc\u0634 \u0628\u0631\u0648\u062f. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"900\" height=\"497\" src=\"https:\/\/navatel.ir\/blog\/wp-content\/uploads\/2026\/01\/0d9e2b9d-1f06-4d97-9c61-56aa2aa8f483.webp\" alt=\"\u06a9\u0627\u0644 \u0628\u06a9 \u0686\u06cc\u0633\u062a\u061f \u0645\u0632\u0627\u06cc\u0627\u06cc \u06a9\u0627\u0644 \u0628\u06a9 \u0628\u0631\u0627\u06cc \u0645\u0634\u062a\u0631\u06cc\u0627\u0646\" class=\"wp-image-8672\" srcset=\"https:\/\/navatel.ir\/blog\/wp-content\/uploads\/2026\/01\/0d9e2b9d-1f06-4d97-9c61-56aa2aa8f483.webp 900w, https:\/\/navatel.ir\/blog\/wp-content\/uploads\/2026\/01\/0d9e2b9d-1f06-4d97-9c61-56aa2aa8f483-300x166.webp 300w, https:\/\/navatel.ir\/blog\/wp-content\/uploads\/2026\/01\/0d9e2b9d-1f06-4d97-9c61-56aa2aa8f483-768x424.webp 768w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><\/figure>\n<\/div>\n\n\n<p><\/p>\n\n\n\n<h3 class=\"gb-headline gb-headline-35b95c2d gb-headline-text\">\u0645\u0632\u0627\u06cc\u0627\u06cc \u0633\u0631\u0648\u06cc\u0633 \u06a9\u0627\u0644\u200c\u0628\u06a9 \u0628\u0631\u0627\u06cc \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>\u06a9\u0627\u0647\u0634 \u062a\u0645\u0627\u0633\u200c\u0647\u0627\u06cc \u0627\u0632 \u062f\u0633\u062a\u200c\u0631\u0641\u062a\u0647 <\/strong><\/li>\n<\/ol>\n\n\n\n<p>\u0628\u0647\u200c\u062c\u0627\u06cc \u0627\u06cc\u0646\u06a9\u0647 \u062a\u0645\u0627\u0633\u200c\u0647\u0627 \u062f\u0631 \u0633\u0627\u0639\u0627\u062a \u0634\u0644\u0648\u063a \u0627\u0632 \u062f\u0633\u062a \u0628\u0631\u0648\u0646\u062f\u060c \u062f\u0631\u062e\u0648\u0627\u0633\u062a \u06a9\u0627\u0644\u200c\u0628\u06a9 \u062b\u0628\u062a \u0645\u06cc\u200c\u0634\u0648\u062f \u0648 \u0645\u0634\u062a\u0631\u06cc \u0639\u0645\u0644\u0627\u064b \u062f\u0631 \u0635\u0641 \u0645\u062c\u0627\u0632\u06cc \u0628\u0627\u0642\u06cc \u0645\u06cc\u200c\u0645\u0627\u0646\u062f. \u0647\u0631 \u062a\u0645\u0627\u0633 \u0645\u0645\u06a9\u0646 \u0627\u0633\u062a \u06cc\u06a9 \u0641\u0631\u0635\u062a \u0641\u0631\u0648\u0634 \u0628\u0627\u0634\u062f \u06a9\u0647 \u0628\u0627 \u0627\u06cc\u0646 \u0631\u0648\u0634 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646 \u0622\u0646\u200c\u0647\u0627\u0631\u0627 \u062d\u0641\u0638 \u06a9\u0631\u062f. <\/p>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li><strong>\u0645\u062f\u06cc\u0631\u06cc\u062a \u0628\u0647\u062a\u0631 \u062d\u062c\u0645 \u062a\u0645\u0627\u0633\u200c\u0647\u0627 <\/strong><\/li>\n<\/ol>\n\n\n\n<p>\u06a9\u0627\u0644\u200c\u0628\u06a9 \u0628\u0647 \u0645\u062f\u06cc\u0631\u0627\u0646 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u06a9\u0645\u06a9 \u0645\u06cc\u200c\u06a9\u0646\u062f \u062a\u0631\u0627\u0641\u06cc\u06a9 \u062a\u0645\u0627\u0633 \u0631\u0627 \u06a9\u0646\u062a\u0631\u0644 \u06a9\u0646\u0646\u062f \u0648 \u0628\u062e\u0634\u06cc \u0627\u0632 \u0641\u0634\u0627\u0631 \u0633\u0627\u0639\u0627\u062a \u0627\u0648\u062c \u0631\u0627 \u0628\u0647 \u0632\u0645\u0627\u0646\u200c\u0647\u0627\u06cc \u062e\u0644\u0648\u062a\u200c\u062a\u0631 \u0645\u0646\u062a\u0642\u0644 \u06a9\u0646\u0646\u062f. <\/p>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li><strong>\u0628\u0647\u0628\u0648\u062f \u0628\u0647\u0631\u0647\u200c\u0648\u0631\u06cc \u06a9\u0627\u0631\u0634\u0646\u0627\u0633\u0627\u0646 <\/strong><\/li>\n<\/ol>\n\n\n\n<p>\u062f\u0631 \u062a\u0645\u0627\u0633\u200c\u0647\u0627\u06cc \u06a9\u0627\u0644\u200c\u0628\u06a9\u060c \u0645\u0634\u062a\u0631\u06cc \u0622\u0645\u0627\u062f\u06af\u06cc \u067e\u0627\u0633\u062e\u06af\u0648\u06cc\u06cc \u062f\u0627\u0631\u062f \u0648 \u0647\u062f\u0641 \u062a\u0645\u0627\u0633 \u0645\u0634\u062e\u0635 \u0627\u0633\u062a. \u0647\u0645\u06cc\u0646 \u0645\u0648\u0636\u0648\u0639 \u0628\u0627\u0639\u062b \u0645\u06cc\u200c\u0634\u0648\u062f \u0645\u06a9\u0627\u0644\u0645\u0647\u200c\u0647\u0627 \u0633\u0631\u06cc\u0639\u200c\u062a\u0631\u060c \u0645\u062a\u0645\u0631\u06a9\u0632\u062a\u0631 \u0648 \u0628\u0627 \u0646\u062a\u06cc\u062c\u0647 \u0645\u0634\u062e\u0635\u200c\u062a\u0631\u06cc \u067e\u06cc\u0634 \u0628\u0631\u0648\u0646\u062f. <\/p>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li><strong>\u0628\u0647\u0628\u0648\u062f \u0634\u0627\u062e\u0635\u200c\u0647\u0627\u06cc \u0639\u0645\u0644\u06a9\u0631\u062f\u06cc \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 <\/strong><\/li>\n<\/ol>\n\n\n\n<p>\u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u06a9\u0627\u0644\u200c\u0628\u06a9 \u0645\u0639\u0645\u0648\u0644\u0627\u064b \u0628\u0627\u0639\u062b \u0628\u0647\u0628\u0648\u062f <a href=\"https:\/\/navatel.ir\/blog\/call-center-kpis\/\"><strong>KPI \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633<\/strong><\/a> \u0645\u0627\u0646\u0646\u062f \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc\u060c \u0632\u0645\u0627\u0646 \u067e\u0627\u0633\u062e\u06af\u0648\u06cc\u06cc \u0648 \u0646\u0631\u062e \u062d\u0644 \u0645\u0633\u0626\u0644\u0647 \u062f\u0631 \u0627\u0648\u0644\u06cc\u0646 \u062a\u0645\u0627\u0633 \u0645\u06cc\u200c\u0634\u0648\u062f.<\/p>\n\n\n    <div class=\"cta-link\"><img decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/navatel.ir\/blog\/wp-content\/uploads\/2025\/09\/kpi6-150x150.jpg\" alt=\u06f1\u06f1 \u0634\u0627\u062e\u0635 \u06a9\u0644\u06cc\u062f\u06cc \u06a9\u0647 \u0628\u0631\u0627\u06cc \u0628\u0647\u0628\u0648\u062f \u0639\u0645\u0644\u06a9\u0631\u062f \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u0628\u0627\u06cc\u062f \u0628\u062f\u0627\u0646\u06cc\u062f\"> <span>\u0628\u06cc\u0634\u062a\u0631 \u0628\u062e\u0648\u0627\u0646\u06cc\u062f:<\/span><a href=\"https:\/\/navatel.ir\/blog\/call-center-kpis\/\">\u06f1\u06f1 \u0634\u0627\u062e\u0635 \u06a9\u0644\u06cc\u062f\u06cc \u06a9\u0647 \u0628\u0631\u0627\u06cc \u0628\u0647\u0628\u0648\u062f \u0639\u0645\u0644\u06a9\u0631\u062f \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u0628\u0627\u06cc\u062f \u0628\u062f\u0627\u0646\u06cc\u062f<\/a><\/div>\n    \n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"900\" height=\"497\" src=\"https:\/\/navatel.ir\/blog\/wp-content\/uploads\/2026\/01\/5bfe6948-450f-4b05-bc29-f9d2064030f5.webp\" alt=\"\u06a9\u0627\u0644 \u0628\u06a9 \u0686\u06cc\u0633\u062a\u061f \u0645\u0632\u0627\u06cc\u0627\u06cc \u06a9\u0627\u0644 \u0628\u06a9 \u0628\u0631\u0627\u06cc \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633\" class=\"wp-image-8674\" srcset=\"https:\/\/navatel.ir\/blog\/wp-content\/uploads\/2026\/01\/5bfe6948-450f-4b05-bc29-f9d2064030f5.webp 900w, https:\/\/navatel.ir\/blog\/wp-content\/uploads\/2026\/01\/5bfe6948-450f-4b05-bc29-f9d2064030f5-300x166.webp 300w, https:\/\/navatel.ir\/blog\/wp-content\/uploads\/2026\/01\/5bfe6948-450f-4b05-bc29-f9d2064030f5-768x424.webp 768w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><\/figure>\n<\/div>\n\n\n<p><\/p>\n\n\n\n<h2 class=\"gb-headline gb-headline-5f72695a gb-headline-text\">\u06a9\u0627\u0644 \u0628\u06a9 \u0686\u06af\u0648\u0646\u0647 \u06a9\u0627\u0631 \u0645\u06cc\u200c\u06a9\u0646\u062f\u061f <\/h2>\n\n\n\n<p>\u0641\u0631\u0622\u06cc\u0646\u062f \u06af\u0627\u0645\u200c\u0628\u0647\u200c\u06af\u0627\u0645 \u0627\u0632 \u0644\u062d\u0638\u0647 \u062f\u0631\u062e\u0648\u0627\u0633\u062a \u062a\u0627 \u0628\u0631\u0642\u0631\u0627\u0631\u06cc \u062a\u0645\u0627\u0633:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>\u062a\u0645\u0627\u0633 \u0627\u0648\u0644\u06cc\u0647 \u0645\u0634\u062a\u0631\u06cc:<\/strong><br>\u0645\u0634\u062a\u0631\u06cc \u0628\u0627 \u0634\u0645\u0627\u0631\u0647 <a href=\"https:\/\/navatel.ir\/products\/cloud-pbx\/\" data-type=\"link\" data-id=\"https:\/\/navatel.ir\/products\/cloud-pbx\/\"><strong>\u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633<\/strong><\/a> \u0634\u0631\u06a9\u062a \u062a\u0645\u0627\u0633 \u0645\u06cc\u200c\u06af\u06cc\u0631\u062f \u0648 \u0633\u06cc\u0633\u062a\u0645 IVR (\u0645\u0646\u0648\u06cc \u0635\u0648\u062a\u06cc \u062a\u0639\u0627\u0645\u0644\u06cc) \u067e\u0627\u0633\u062e \u0645\u06cc\u200c\u062f\u0647\u062f.<\/li>\n\n\n\n<li><strong>\u062a\u0634\u062e\u06cc\u0635 \u0648\u0636\u0639\u06cc\u062a \u0635\u0641:<br><\/strong>\u0633\u06cc\u0633\u062a\u0645 \u0628\u0647\u200c\u0635\u0648\u0631\u062a \u062e\u0648\u062f\u06a9\u0627\u0631 \u0648\u0636\u0639\u06cc\u062a \u0627\u067e\u0631\u0627\u062a\u0648\u0631\u0647\u0627 \u0631\u0627 \u0628\u0631\u0631\u0633\u06cc \u0645\u06cc\u200c\u06a9\u0646\u062f. \u0627\u06af\u0631 \u0647\u0645\u0647 \u0627\u067e\u0631\u0627\u062a\u0648\u0631\u0647\u0627 \u0645\u0634\u063a\u0648\u0644 \u0628\u0627\u0634\u0646\u062f \u0648 \u0632\u0645\u0627\u0646 \u0627\u0646\u062a\u0638\u0627\u0631 \u0628\u0627\u0644\u0627 \u0628\u0627\u0634\u062f\u060c \u06af\u0632\u06cc\u0646\u0647 \u06a9\u0627\u0644\u200c\u0628\u06a9 \u0641\u0639\u0627\u0644 \u0645\u06cc\u200c\u0634\u0648\u062f.<\/li>\n\n\n\n<li><strong>\u0627\u0631\u0627\u0626\u0647 \u06af\u0632\u06cc\u0646\u0647 \u06a9\u0627\u0644\u200c\u0628\u06a9:<\/strong><br>\u0633\u06cc\u0633\u062a\u0645 \u0628\u0647 \u0645\u0634\u062a\u0631\u06cc \u06cc\u06a9 \u067e\u06cc\u0627\u0645 \u0648\u0627\u0636\u062d \u0645\u06cc\u200c\u062f\u0647\u062f: &#8220;\u0632\u0645\u0627\u0646 \u062a\u0642\u0631\u06cc\u0628\u06cc \u0627\u0646\u062a\u0638\u0627\u0631 \u0634\u0645\u0627 \u06f1\u06f2 \u062f\u0642\u06cc\u0642\u0647 \u0627\u0633\u062a. \u0628\u0647 \u062c\u0627\u06cc \u0627\u0646\u062a\u0638\u0627\u0631 \u062f\u0631 \u062e\u0637\u060c \u0639\u062f\u062f \u06f1 \u0631\u0627 \u0641\u0634\u0627\u0631 \u062f\u0647\u06cc\u062f \u062a\u0627 \u062f\u0631 \u0627\u0648\u0644\u06cc\u0646 \u0641\u0631\u0635\u062a \u0628\u0627 \u0634\u0645\u0627 \u062a\u0645\u0627\u0633 \u0628\u06af\u06cc\u0631\u06cc\u0645.&#8221;<\/li>\n\n\n\n<li><strong>\u062b\u0628\u062a \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u062a\u0645\u0627\u0633:<br><\/strong>\u0645\u0634\u062a\u0631\u06cc \u06af\u0632\u06cc\u0646\u0647 \u06a9\u0627\u0644\u200c\u0628\u06a9 \u0631\u0627 \u0627\u0646\u062a\u062e\u0627\u0628 \u0645\u06cc\u200c\u06a9\u0646\u062f. \u0633\u06cc\u0633\u062a\u0645 \u0634\u0645\u0627\u0631\u0647 \u062a\u0644\u0641\u0646 \u0627\u0648 \u0631\u0627 \u0634\u0646\u0627\u0633\u0627\u06cc\u06cc \u0648 \u062a\u0623\u06cc\u06cc\u062f \u0645\u06cc\u200c\u06a9\u0646\u062f \u06cc\u0627 \u0627\u0632 \u0627\u0648 \u0645\u06cc\u200c\u062e\u0648\u0627\u0647\u062f \u0634\u0645\u0627\u0631\u0647 \u062f\u0644\u062e\u0648\u0627\u0647 \u062e\u0648\u062f \u0631\u0627 \u0648\u0627\u0631\u062f \u06a9\u0646\u062f.<\/li>\n\n\n\n<li><strong>\u062a\u0623\u06cc\u06cc\u062f \u0646\u0647\u0627\u06cc\u06cc \u0648 \u0642\u0631\u0627\u0631\u06af\u06cc\u0631\u06cc \u062f\u0631 \u0635\u0641 \u0645\u062c\u0627\u0632\u06cc:<br><\/strong>\u0633\u06cc\u0633\u062a\u0645 \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0631\u0627 \u062a\u0623\u06cc\u06cc\u062f \u0645\u06cc\u200c\u06a9\u0646\u062f: &#8220;\u0634\u0645\u0627\u0631\u0647 \u0634\u0645\u0627 \u062b\u0628\u062a \u0634\u062f. \u0638\u0631\u0641 \u06f1\u06f0 \u062f\u0642\u06cc\u0642\u0647 \u0628\u0627 \u0634\u0645\u0627 \u062a\u0645\u0627\u0633 \u062e\u0648\u0627\u0647\u06cc\u0645 \u06af\u0631\u0641\u062a.&#8221; \u0633\u067e\u0633 \u062a\u0645\u0627\u0633 \u0642\u0637\u0639 \u0645\u06cc\u200c\u0634\u0648\u062f \u0648 \u0645\u0634\u062a\u0631\u06cc \u062f\u0631 \u06cc\u06a9 \u0635\u0641 \u0645\u062c\u0627\u0632\u06cc \u0642\u0631\u0627\u0631 \u0645\u06cc\u200c\u06af\u06cc\u0631\u062f.<\/li>\n\n\n\n<li><strong>\u0645\u062f\u06cc\u0631\u06cc\u062a \u0646\u0648\u0628\u062a:<br><\/strong>\u0633\u06cc\u0633\u062a\u0645 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u0646\u0648\u0628\u062a \u0645\u0634\u062a\u0631\u06cc \u0631\u0627 \u0628\u0631 \u0627\u0633\u0627\u0633 \u0632\u0645\u0627\u0646 \u062b\u0628\u062a \u062f\u0631\u062e\u0648\u0627\u0633\u062a\u060c \u0627\u0648\u0644\u0648\u06cc\u062a\u060c \u0648 \u0648\u0636\u0639\u06cc\u062a \u0627\u067e\u0631\u0627\u062a\u0648\u0631\u0647\u0627 \u0645\u062f\u06cc\u0631\u06cc\u062a \u0645\u06cc\u200c\u06a9\u0646\u062f. \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 VIP \u06cc\u0627 \u0641\u0648\u0631\u06cc \u0645\u0645\u06a9\u0646 \u0627\u0633\u062a \u0627\u0648\u0644\u0648\u06cc\u062a \u0628\u0627\u0644\u0627\u062a\u0631\u06cc \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u0646\u062f.<\/li>\n\n\n\n<li><strong>\u0622\u0645\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc \u0627\u067e\u0631\u0627\u062a\u0648\u0631:<br><\/strong>\u0648\u0642\u062a\u06cc \u0646\u0648\u0628\u062a \u0645\u0634\u062a\u0631\u06cc \u0645\u06cc\u200c\u0631\u0633\u062f \u0648 \u06cc\u06a9 \u0627\u067e\u0631\u0627\u062a\u0648\u0631 \u0622\u0632\u0627\u062f \u0645\u06cc\u200c\u0634\u0648\u062f\u060c \u0633\u06cc\u0633\u062a\u0645 \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0645\u0634\u062a\u0631\u06cc (\u0634\u0645\u0627\u0631\u0647 \u062a\u0645\u0627\u0633\u060c \u0633\u0627\u0628\u0642\u0647 \u062a\u0645\u0627\u0633\u200c\u0647\u0627\u06cc \u0642\u0628\u0644\u06cc\u060c \u0645\u0648\u0636\u0648\u0639 \u0627\u062d\u062a\u0645\u0627\u0644\u06cc) \u0631\u0627 \u0631\u0648\u06cc \u0635\u0641\u062d\u0647 \u0627\u067e\u0631\u0627\u062a\u0648\u0631 \u0646\u0645\u0627\u06cc\u0634 \u0645\u06cc\u200c\u062f\u0647\u062f.<\/li>\n\n\n\n<li><strong>\u0627\u062a\u0635\u0627\u0644 \u062f\u0648 \u0637\u0631\u0641:<br><\/strong>\u067e\u0633 \u0627\u0632 \u067e\u0627\u0633\u062e \u062f\u0627\u062f\u0646 \u0645\u0634\u062a\u0631\u06cc\u060c \u0633\u06cc\u0633\u062a\u0645 \u0627\u067e\u0631\u0627\u062a\u0648\u0631 \u0631\u0627 \u0628\u0647 \u0645\u06a9\u0627\u0644\u0645\u0647 \u0645\u062a\u0635\u0644 \u0645\u06cc\u200c\u06a9\u0646\u062f \u0648 \u06af\u0641\u062a\u06af\u0648 \u0622\u063a\u0627\u0632 \u0645\u06cc\u200c\u0634\u0648\u062f.<\/li>\n\n\n\n<li><strong>\u062b\u0628\u062a \u0648 \u067e\u06cc\u06af\u06cc\u0631\u06cc:<br><\/strong>\u062a\u0645\u0627\u0645 \u062c\u0632\u0626\u06cc\u0627\u062a \u062a\u0645\u0627\u0633 \u0634\u0627\u0645\u0644 \u0632\u0645\u0627\u0646 \u062f\u0631\u062e\u0648\u0627\u0633\u062a\u060c \u0632\u0645\u0627\u0646 \u0628\u0631\u0642\u0631\u0627\u0631\u06cc\u060c \u0645\u062f\u062a \u0645\u06a9\u0627\u0644\u0645\u0647\u060c \u0648 \u0646\u062a\u06cc\u062c\u0647 \u062f\u0631 <a href=\"https:\/\/navatel.ir\/products\/crm\/\"><strong>\u0633\u06cc\u0633\u062a\u0645 CRM<\/strong><\/a> \u062b\u0628\u062a \u0645\u06cc\u200c\u0634\u0648\u062f \u062a\u0627 \u062f\u0631 \u0635\u0648\u0631\u062a \u0646\u06cc\u0627\u0632 \u0642\u0627\u0628\u0644 \u067e\u06cc\u06af\u06cc\u0631\u06cc \u0628\u0627\u0634\u062f.<\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"900\" height=\"497\" src=\"https:\/\/navatel.ir\/blog\/wp-content\/uploads\/2026\/01\/5378deff-243d-4954-934d-2e01a8a171bc.webp\" alt=\"\u06a9\u0627\u0644 \u0628\u06a9 \u0686\u06af\u0648\u0646\u0647 \u06a9\u0627\u0631 \u0645\u06cc\u200c\u06a9\u0646\u062f\u061f\" class=\"wp-image-8686\" srcset=\"https:\/\/navatel.ir\/blog\/wp-content\/uploads\/2026\/01\/5378deff-243d-4954-934d-2e01a8a171bc.webp 900w, https:\/\/navatel.ir\/blog\/wp-content\/uploads\/2026\/01\/5378deff-243d-4954-934d-2e01a8a171bc-300x166.webp 300w, https:\/\/navatel.ir\/blog\/wp-content\/uploads\/2026\/01\/5378deff-243d-4954-934d-2e01a8a171bc-768x424.webp 768w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><\/figure>\n<\/div>\n\n\n<p><\/p>\n\n\n\n<h2 class=\"gb-headline gb-headline-5b03d3a9 gb-headline-text\">\u0627\u0646\u0648\u0627\u0639 \u06a9\u0627\u0644\u200c\u0628\u06a9 \u062f\u0631 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633<\/h2>\n\n\n\n<p>\u0633\u0631\u0648\u06cc\u0633 \u06a9\u0627\u0644\u200c\u0628\u06a9 \u0628\u0633\u062a\u0647 \u0628\u0647 \u0646\u06cc\u0627\u0632 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631 \u0648 \u0646\u0648\u0639 \u062a\u0639\u0627\u0645\u0644 \u0628\u0627 \u0645\u0634\u062a\u0631\u06cc\u060c \u0628\u0647 \u0634\u06a9\u0644\u200c\u0647\u0627\u06cc \u0645\u062e\u062a\u0644\u0641\u06cc \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc \u0645\u06cc\u200c\u0634\u0648\u062f. \u0647\u0631 \u0646\u0648\u0639 \u06a9\u0627\u0644\u200c\u0628\u06a9 \u0628\u0631\u0627\u06cc \u0633\u0646\u0627\u0631\u06cc\u0648\u06cc \u0645\u0634\u062e\u0635\u06cc \u0637\u0631\u0627\u062d\u06cc \u0634\u062f\u0647 \u0648 \u0634\u0646\u0627\u062e\u062a \u062a\u0641\u0627\u0648\u062a \u0622\u0646\u200c\u0647\u0627 \u06a9\u0645\u06a9 \u0645\u06cc\u200c\u06a9\u0646\u062f \u062a\u062c\u0631\u0628\u0647 \u0628\u0647\u062a\u0631\u06cc \u0647\u0645 \u0628\u0631\u0627\u06cc \u0645\u0634\u062a\u0631\u06cc \u0648 \u0647\u0645 \u0628\u0631\u0627\u06cc \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u0627\u06cc\u062c\u0627\u062f \u06a9\u0646\u06cc\u062f. <\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>\u06a9\u0627\u0644\u200c\u0628\u06a9 \u062e\u0648\u062f\u06a9\u0627\u0631 (Automatic Callback) <\/strong><\/li>\n<\/ol>\n\n\n\n<p>\u06a9\u0627\u0644\u200c\u0628\u06a9 \u062e\u0648\u062f\u06a9\u0627\u0631 \u0631\u0627\u06cc\u062c\u200c\u062a\u0631\u06cc\u0646 \u0646\u0648\u0639 \u062a\u0645\u0627\u0633 \u0628\u0631\u06af\u0634\u062a\u06cc \u0627\u0633\u062a \u06a9\u0647 \u0628\u062f\u0648\u0646 \u062f\u062e\u0627\u0644\u062a \u0646\u06cc\u0631\u0648\u06cc \u0627\u0646\u0633\u0627\u0646\u06cc \u0627\u0646\u062c\u0627\u0645 \u0645\u06cc\u200c\u0634\u0648\u062f. \u0632\u0645\u0627\u0646\u06cc \u06a9\u0647 \u062e\u0637\u0648\u0637 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u0627\u0634\u063a\u0627\u0644 \u0647\u0633\u062a\u0646\u062f\u060c \u0633\u06cc\u0633\u062a\u0645 \u0628\u0647\u200c\u0635\u0648\u0631\u062a \u062e\u0648\u062f\u06a9\u0627\u0631 \u0627\u0645\u06a9\u0627\u0646 \u062f\u0631\u06cc\u0627\u0641\u062a \u062a\u0645\u0627\u0633 \u0628\u0631\u06af\u0634\u062a\u06cc \u0631\u0627 \u0628\u0647 \u0645\u0634\u062a\u0631\u06cc \u067e\u06cc\u0634\u0646\u0647\u0627\u062f \u0645\u06cc\u200c\u062f\u0647\u062f \u0648 \u067e\u0633 \u0627\u0632 \u0622\u0632\u0627\u062f \u0634\u062f\u0646 \u0627\u067e\u0631\u0627\u062a\u0648\u0631\u060c \u062a\u0645\u0627\u0633 \u0628\u0631\u0642\u0631\u0627\u0631 \u0645\u06cc\u200c\u0634\u0648\u062f. <\/p>\n\n\n\n<p><strong>\u0648\u06cc\u0698\u06af\u06cc\u200c\u0647\u0627\u06cc \u06a9\u0644\u06cc\u062f\u06cc:<\/strong> <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0648\u0627\u06a9\u0646\u0634 \u0641\u0648\u0631\u06cc \u0628\u0647 \u062f\u0631\u062e\u0648\u0627\u0633\u062a<\/li>\n\n\n\n<li>\u0639\u062f\u0645 \u0646\u06cc\u0627\u0632 \u0628\u0647 \u0628\u0631\u0646\u0627\u0645\u0647\u200c\u0631\u06cc\u0632\u06cc \u0642\u0628\u0644\u06cc<\/li>\n\n\n\n<li>\u0627\u0648\u0644\u0648\u06cc\u062a\u200c\u0628\u0646\u062f\u06cc \u0628\u0631 \u0627\u0633\u0627\u0633 \u0646\u0648\u0628\u062a \u0648\u0631\u0648\u062f<\/li>\n\n\n\n<li>\u0645\u0646\u0627\u0633\u0628 \u0628\u0631\u0627\u06cc \u0633\u0627\u0639\u0627\u062a \u0634\u0644\u0648\u063a \u0631\u0648\u0632<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th class=\"has-text-align-center\" data-align=\"center\">\u0648\u06cc\u0698\u06af\u06cc<\/th><th class=\"has-text-align-center\" data-align=\"center\">\u062a\u0648\u0636\u06cc\u062d<\/th><\/tr><\/thead><tbody><tr><td class=\"has-text-align-center\" data-align=\"center\">\u0646\u062d\u0648\u0647 \u0627\u062c\u0631\u0627<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u06a9\u0627\u0645\u0644\u0627\u064b \u062e\u0648\u062f\u06a9\u0627\u0631 \u0627\u0632 \u0637\u0631\u06cc\u0642 IVR<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">\u0632\u0645\u0627\u0646 \u062a\u0645\u0627\u0633<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u062f\u0631 \u0627\u0648\u0644\u06cc\u0646 \u0641\u0631\u0635\u062a \u067e\u0633 \u0627\u0632 \u0622\u0632\u0627\u062f \u0634\u062f\u0646 \u0627\u067e\u0631\u0627\u062a\u0648\u0631<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">\u0645\u0646\u0627\u0633\u0628 \u0628\u0631\u0627\u06cc<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0633\u0627\u0639\u0627\u062a \u0627\u0648\u062c \u062a\u0645\u0627\u0633 \u0648 \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u067e\u0631\u062a\u0631\u0627\u0641\u06cc\u06a9<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li><strong>\u06a9\u0627\u0644\u200c\u0628\u06a9 \u0632\u0645\u0627\u0646\u200c\u0628\u0646\u062f\u06cc\u200c\u0634\u062f\u0647 (Scheduled Callback) <\/strong><\/li>\n<\/ol>\n\n\n\n<p>\u062f\u0631 \u06a9\u0627\u0644\u200c\u0628\u06a9 \u0632\u0645\u0627\u0646\u200c\u0628\u0646\u062f\u06cc\u200c\u0634\u062f\u0647\u060c \u0645\u0634\u062a\u0631\u06cc \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0632\u0645\u0627\u0646 \u062f\u0644\u062e\u0648\u0627\u0647 \u062e\u0648\u062f \u0631\u0627 \u0628\u0631\u0627\u06cc \u062f\u0631\u06cc\u0627\u0641\u062a \u062a\u0645\u0627\u0633 \u0627\u0646\u062a\u062e\u0627\u0628 \u06a9\u0646\u062f. \u0627\u06cc\u0646 \u0646\u0648\u0639 \u062a\u0645\u0627\u0633 \u0628\u0631\u06af\u0634\u062a\u06cc \u0628\u06cc\u0634\u062a\u0631 \u0628\u0631\u0627\u06cc \u0645\u0648\u0636\u0648\u0639\u0627\u062a\u06cc \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f \u06a9\u0647 \u0641\u0648\u0631\u06cc\u062a \u0646\u062f\u0627\u0631\u0646\u062f \u0648 \u0646\u06cc\u0627\u0632 \u0628\u0647 \u06af\u0641\u062a\u200c\u0648\u06af\u0648\u06cc \u062f\u0642\u06cc\u0642\u200c\u062a\u0631 \u062f\u0627\u0631\u0646\u062f. <\/p>\n\n\n\n<p><strong>\u0648\u06cc\u0698\u06af\u06cc\u200c\u0647\u0627\u06cc \u06a9\u0644\u06cc\u062f\u06cc:  <\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0627\u0646\u0639\u0637\u0627\u0641 \u0628\u0627\u0644\u0627 \u062f\u0631 \u0627\u0646\u062a\u062e\u0627\u0628 \u0632\u0645\u0627\u0646<\/li>\n\n\n\n<li>\u06a9\u0646\u062a\u0631\u0644 \u06a9\u0627\u0645\u0644 \u0645\u0634\u062a\u0631\u06cc \u0628\u0631 \u0632\u0645\u0627\u0646\u200c\u0628\u0646\u062f\u06cc<\/li>\n\n\n\n<li>\u0627\u0645\u06a9\u0627\u0646 \u06cc\u0627\u062f\u0622\u0648\u0631\u06cc \u0642\u0628\u0644 \u0627\u0632 \u062a\u0645\u0627\u0633<\/li>\n<\/ul>\n\n\n\n<p><strong>\u06a9\u0627\u0631\u0628\u0631\u062f\u0647\u0627\u06cc \u0645\u062a\u062f\u0627\u0648\u0644:  <\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0645\u0634\u0627\u0648\u0631\u0647 \u0641\u0631\u0648\u0634<\/li>\n\n\n\n<li>\u067e\u06cc\u06af\u06cc\u0631\u06cc \u067e\u0631\u0648\u0698\u0647\u200c\u0647\u0627\u06cc \u0637\u0648\u0644\u0627\u0646\u06cc\u200c<\/li>\n\n\n\n<li>\u0642\u0631\u0627\u0631 \u0645\u0644\u0627\u0642\u0627\u062a\u200c\u0647\u0627\u06cc \u067e\u0632\u0634\u06a9\u06cc \u0648 \u062e\u062f\u0645\u0627\u062a \u0645\u0634\u0627\u0648\u0631\u0647\u200c\u0627\u06cc \u062a\u062e\u0635\u0635\u06cc<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th class=\"has-text-align-center\" data-align=\"center\">\u0648\u06cc\u0698\u06af\u06cc<\/th><th class=\"has-text-align-center\" data-align=\"center\">\u062a\u0648\u0636\u06cc\u062d<\/th><\/tr><\/thead><tbody><tr><td class=\"has-text-align-center\" data-align=\"center\">\u0646\u062d\u0648\u0647 \u0627\u062c\u0631\u0627<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0627\u0646\u062a\u062e\u0627\u0628 \u0632\u0645\u0627\u0646 \u062a\u0645\u0627\u0633 \u062a\u0648\u0633\u0637 \u0645\u0634\u062a\u0631\u06cc<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">\u0632\u0645\u0627\u0646 \u062a\u0645\u0627\u0633<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0631\u0648\u0632\u060c \u0633\u0627\u0639\u062a \u06cc\u0627 \u0628\u0627\u0632\u0647 \u0632\u0645\u0627\u0646\u06cc \u0645\u0634\u062e\u0635<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">\u0645\u0646\u0627\u0633\u0628 \u0628\u0631\u0627\u06cc<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u067e\u06cc\u06af\u06cc\u0631\u06cc\u200c\u0647\u0627\u06cc \u063a\u06cc\u0631\u0641\u0648\u0631\u06cc \u0648 \u0641\u0648\u0631\u06cc<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li><strong><strong>\u06a9\u0627\u0644\u200c\u0628\u06a9 \u0648\u0628\u200c\u0633\u0627\u06cc\u062a (Web Callback) <\/strong><\/strong><\/li>\n<\/ol>\n\n\n\n<p>\u06a9\u0627\u0644\u200c\u0628\u06a9 \u0648\u0628\u200c\u0633\u0627\u06cc\u062a \u0627\u0632 \u0637\u0631\u06cc\u0642 \u0641\u0631\u0645\u200c\u0647\u0627\u06cc \u0622\u0646\u0644\u0627\u06cc\u0646 \u06cc\u0627 \u0627\u067e\u0644\u06cc\u06a9\u06cc\u0634\u0646 \u0641\u0639\u0627\u0644 \u0645\u06cc\u200c\u0634\u0648\u062f \u0648 \u0645\u0634\u062a\u0631\u06cc \u0628\u062f\u0648\u0646 \u062a\u0645\u0627\u0633 \u062a\u0644\u0641\u0646\u06cc\u060c \u062f\u0631\u062e\u0648\u0627\u0633\u062a \u0627\u0631\u062a\u0628\u0627\u0637 \u0631\u0627 \u062b\u0628\u062a \u0645\u06cc\u200c\u06a9\u0646\u062f. \u0627\u06cc\u0646 \u0646\u0648\u0639 \u06a9\u0627\u0644\u200c\u0628\u06a9 \u0645\u0639\u0645\u0648\u0644\u0627\u064b \u0628\u0627 \u0633\u06cc\u0633\u062a\u0645\u200c\u0647\u0627\u06cc \u062f\u06cc\u062c\u06cc\u062a\u0627\u0644 \u0648 CRM \u06cc\u06a9\u067e\u0627\u0631\u0686\u0647 \u0627\u0633\u062a.<\/p>\n\n\n\n<p><strong>\u0645\u0632\u0627\u06cc\u0627: <\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u06a9\u0627\u0647\u0634 \u0646\u0631\u062e \u062e\u0631\u0648\u062c \u0627\u0632 \u0633\u0627\u06cc\u062a (Bounce Rate)<\/li>\n\n\n\n<li>\u0627\u0631\u0627\u0626\u0647 \u062a\u062c\u0631\u0628\u0647 \u06a9\u0627\u0631\u0628\u0631\u06cc \u06cc\u06a9\u067e\u0627\u0631\u0686\u0647 \u0628\u06cc\u0646 \u06a9\u0627\u0646\u0627\u0644\u200c\u0647\u0627\u06cc \u062f\u06cc\u062c\u06cc\u062a\u0627\u0644 \u0648 \u062a\u0644\u0641\u0646\u06cc<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th class=\"has-text-align-center\" data-align=\"center\">\u0648\u06cc\u0698\u06af\u06cc<\/th><th class=\"has-text-align-center\" data-align=\"center\">\u062a\u0648\u0636\u06cc\u062d<\/th><\/tr><\/thead><tbody><tr><td class=\"has-text-align-center\" data-align=\"center\">\u0646\u062d\u0648\u0647 \u0627\u062c\u0631\u0627<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0627\u0632 \u0637\u0631\u06cc\u0642 \u0648\u0628\u200c\u0633\u0627\u06cc\u062a \u06cc\u0627 \u0627\u067e\u0644\u06cc\u06a9\u06cc\u0634\u0646<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">\u0632\u0645\u0627\u0646 \u062a\u0645\u0627\u0633<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u062f\u0631 \u0627\u0648\u0644\u06cc\u0646 \u0641\u0631\u0635\u062a \u062a\u0648\u0633\u0637 \u06a9\u0627\u0631\u0634\u0646\u0627\u0633 \u06a9\u0627\u0644\u200c\u0633\u0646\u062a\u0631<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">\u0645\u0646\u0627\u0633\u0628 \u0628\u0631\u0627\u06cc<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u062c\u0630\u0628 \u0644\u06cc\u062f\u060c \u0627\u0641\u0632\u0627\u06cc\u0634 \u0646\u0631\u062e \u062a\u0628\u062f\u06cc\u0644\u060c \u06a9\u0627\u0647\u0634 \u0627\u062d\u062a\u0645\u0627\u0644 \u062e\u0631\u0648\u062c \u0627\u0632 \u0633\u0627\u06cc\u062a<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"900\" height=\"497\" src=\"https:\/\/navatel.ir\/blog\/wp-content\/uploads\/2026\/01\/ca23e940-545b-40a9-849f-01d3036e731b.webp\" alt=\"\u0627\u0646\u0648\u0627\u0639 \u06a9\u0627\u0644 \u0628\u06a9 \u062f\u0631 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633\" class=\"wp-image-8689\" srcset=\"https:\/\/navatel.ir\/blog\/wp-content\/uploads\/2026\/01\/ca23e940-545b-40a9-849f-01d3036e731b.webp 900w, https:\/\/navatel.ir\/blog\/wp-content\/uploads\/2026\/01\/ca23e940-545b-40a9-849f-01d3036e731b-300x166.webp 300w, https:\/\/navatel.ir\/blog\/wp-content\/uploads\/2026\/01\/ca23e940-545b-40a9-849f-01d3036e731b-768x424.webp 768w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><\/figure>\n<\/div>\n\n\n<p><\/p>\n\n\n\n<h2 class=\"gb-headline gb-headline-b9d6f6ef gb-headline-text\">\u062a\u0623\u062b\u06cc\u0631 \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc \u06a9\u0627\u0644\u200c\u0628\u06a9 \u062f\u0631 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 <\/h2>\n\n\n\n<p>\u062a\u0648\u062c\u0647 \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u06cc\u062f \u06a9\u0627\u0644\u200c\u0628\u06a9 \u0642\u0631\u0627\u0631 \u0646\u06cc\u0633\u062a \u062c\u0627\u06cc\u06af\u0632\u06cc\u0646\u06cc \u0628\u0631\u0627\u06cc <a href=\"https:\/\/navatel.ir\/blog\/%D8%B5%D9%81-%D8%A7%D9%86%D8%AA%D8%B8%D8%A7%D8%B1-%D8%AA%D9%85%D8%A7%D8%B3\/\"><strong>\u0635\u0641 \u062a\u0645\u0627\u0633<\/strong><\/a> \u0628\u0627\u0634\u062f \u0648 \u0622\u0646\u200c \u0631\u0627 \u062d\u0630\u0641 \u06a9\u0646\u062f. \u062f\u0631 \u0648\u0627\u0642\u0639 \u0634\u0645\u0627 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u06cc\u062f \u0628\u0627 \u0641\u0639\u0627\u0644 \u06a9\u0631\u062f\u0646 \u0627\u06cc\u0646 \u0633\u0631\u0648\u06cc\u0633\u060c \u0635\u0641 \u0627\u0646\u062a\u0638\u0627\u0631 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u062e\u0648\u062f \u0631\u0627 \u0627\u0631\u062a\u0642\u0627 \u062f\u0647\u06cc\u062f.<\/p>\n\n\n    <div class=\"cta-link\"><img decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/navatel.ir\/blog\/wp-content\/uploads\/2021\/07\/call-queue2-150x150.jpg\" alt=\u0635\u0641 \u0627\u0646\u062a\u0638\u0627\u0631 \u062a\u0645\u0627\u0633 \u062f\u0631 \u0645\u0631\u06a9\u0632 \u062a\u0644\u0641\u0646 \u0627\u0628\u0631\u06cc| \u0646\u062d\u0648\u0647\u200c\u06cc \u06a9\u0627\u0631\u06a9\u0631\u062f \u0635\u0641 \u062a\u0645\u0627\u0633\"> <span>\u0628\u06cc\u0634\u062a\u0631 \u0628\u062e\u0648\u0627\u0646\u06cc\u062f:<\/span><a href=\"https:\/\/navatel.ir\/blog\/%d8%b5%d9%81-%d8%a7%d9%86%d8%aa%d8%b8%d8%a7%d8%b1-%d8%aa%d9%85%d8%a7%d8%b3\/\">\u0635\u0641 \u0627\u0646\u062a\u0638\u0627\u0631 \u062a\u0645\u0627\u0633 \u062f\u0631 \u0645\u0631\u06a9\u0632 \u062a\u0644\u0641\u0646 \u0627\u0628\u0631\u06cc| \u0646\u062d\u0648\u0647\u200c\u06cc \u06a9\u0627\u0631\u06a9\u0631\u062f \u0635\u0641 \u062a\u0645\u0627\u0633<\/a><\/div>\n    \n\n\n\n<p>\u062f\u0631 \u062c\u062f\u0648\u0644 \u0632\u06cc\u0631 \u0628\u0631\u0631\u0633\u06cc \u0645\u06cc \u06a9\u0646\u06cc\u0645 \u06a9\u0647 \u0633\u0631\u0648\u06cc\u0633 \u062a\u0645\u0627\u0633 \u0628\u0631\u06af\u0634\u062a\u06cc \u06cc\u0627 \u0647\u0645\u0627\u0646 \u06a9\u0627\u0644 \u0628\u06a9 \u0686\u0647 \u062a\u0627\u062b\u06cc\u0631\u06cc \u0628\u0631 \u0639\u0645\u0644\u06a9\u0631\u062f \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u0648 \u062a\u062c\u0631\u0628\u0647 \u0645\u0634\u062a\u0631\u06cc \u0645\u06cc\u200c\u06af\u0630\u0627\u0631\u062f:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th class=\"has-text-align-center\" data-align=\"center\">\u0634\u0627\u062e\u0635<\/th><th class=\"has-text-align-center\" data-align=\"center\">\u0642\u0628\u0644 \u0627\u0632 \u06a9\u0627\u0644\u200c\u0628\u06a9 (\u0641\u0642\u0637 \u0635\u0641 \u0627\u0646\u062a\u0638\u0627\u0631)<\/th><th class=\"has-text-align-center\" data-align=\"center\">\u0628\u0639\u062f \u0627\u0632 \u06a9\u0627\u0644\u200c\u0628\u06a9 (\u0635\u0641 \u0627\u0646\u062a\u0638\u0627\u0631 + \u06a9\u0627\u0644\u200c\u0628\u06a9)<\/th><\/tr><\/thead><tbody><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong>\u0646\u0631\u062e \u062a\u0645\u0627\u0633\u200c\u0647\u0627\u06cc \u0631\u0647\u0627 \u0634\u062f\u0647<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0628\u0627\u0644\u0627\u061b \u062d\u062f\u0648\u062f \u06f2\u06f5 \u062a\u0627 \u06f4\u06f0\u066a \u062f\u0631 \u0633\u0627\u0639\u0627\u062a \u0634\u0644\u0648\u063a<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u06a9\u0627\u0647\u0634 \u0642\u0627\u0628\u0644\u200c\u062a\u0648\u062c\u0647\u061b \u062d\u062f\u0648\u062f \u06f5 \u062a\u0627 \u06f1\u06f5\u066a<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong>\u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\">\u067e\u0627\u06cc\u06cc\u0646\u060c \u0628\u0647 \u062f\u0644\u06cc\u0644 \u0627\u0646\u062a\u0638\u0627\u0631 \u0637\u0648\u0644\u0627\u0646\u06cc \u0648 \u0646\u0627\u0645\u0634\u062e\u0635<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0627\u0641\u0632\u0627\u06cc\u0634 \u0631\u0636\u0627\u06cc\u062a \u06f3\u06f0 \u062a\u0627 \u06f5\u06f0\u066a<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong>\u0645\u06cc\u0627\u0646\u06af\u06cc\u0646 \u0632\u0645\u0627\u0646 \u0627\u0646\u062a\u0638\u0627\u0631<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\">\u06f8 \u062a\u0627 \u06f1\u06f5 \u062f\u0642\u06cc\u0642\u0647 \u062f\u0631 \u0633\u0627\u0639\u0627\u062a \u0627\u0648\u062c \u062a\u0645\u0627\u0633<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u062a\u0648\u0632\u06cc\u0639 \u062a\u0645\u0627\u0633\u200c\u0647\u0627 \u0648 \u06a9\u0627\u0647\u0634 \u0632\u0645\u0627\u0646 \u0627\u0646\u062a\u0638\u0627\u0631<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong>\u062a\u062c\u0631\u0628\u0647 \u0645\u0634\u062a\u0631\u06cc<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\">\u06a9\u0644\u0627\u0641\u06af\u06cc \u0648 \u0646\u0627\u0627\u0645\u06cc\u062f\u06cc \u0627\u0632 \u0627\u0646\u062a\u0638\u0627\u0631<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0627\u062d\u0633\u0627\u0633 \u0627\u062d\u062a\u0631\u0627\u0645 \u0648 \u0627\u0639\u062a\u0645\u0627\u062f<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong>\u0628\u0647\u0631\u0647\u200c\u0648\u0631\u06cc \u0627\u067e\u0631\u0627\u062a\u0648\u0631\u0647\u0627<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\">\u06a9\u0627\u0647\u0634 \u06a9\u06cc\u0641\u06cc\u062a \u067e\u0627\u0633\u062e\u06af\u0648\u06cc\u06cc \u0628\u0647 \u062f\u0644\u06cc\u0644 \u0641\u0634\u0627\u0631 \u06a9\u0627\u0631\u06cc<\/td><td class=\"has-text-align-center\" data-align=\"center\">\u0628\u0647\u0628\u0648\u062f \u06a9\u06cc\u0641\u06cc\u062a \u0628\u0627 \u0645\u062f\u06cc\u0631\u06cc\u062a \u0628\u0647\u062a\u0631 \u0632\u0645\u0627\u0646 \u062a\u0645\u0627\u0633<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">\u0686\u0647 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631\u0647\u0627\u06cc\u06cc \u0628\u0647 \u06a9\u0627\u0644 \u0628\u06a9 \u0646\u06cc\u0627\u0632 \u062f\u0627\u0631\u0646\u062f\u061f <\/h2>\n\n\n\n<p>\u0647\u0631 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631\u06cc \u06a9\u0647 \u0631\u0648\u0632\u0627\u0646\u0647 \u0628\u06cc\u0634 \u0627\u0632 \u06f1\u06f0\u06f0 \u062a\u0645\u0627\u0633 \u0648\u0631\u0648\u062f\u06cc \u062f\u0627\u0631\u062f\u060c \u062f\u0631 \u0633\u0627\u0639\u0627\u062a \u062e\u0627\u0635\u06cc \u0628\u0627 \u0627\u0632\u062f\u062d\u0627\u0645 \u0645\u0648\u0627\u062c\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f\u060c \u06cc\u0627 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646\u0634 \u0646\u06cc\u0627\u0632 \u0628\u0647 \u0645\u0634\u0627\u0648\u0631\u0647 \u062a\u062e\u0635\u0635\u06cc \u062f\u0627\u0631\u0646\u062f\u060c \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0627\u0632 \u06a9\u0627\u0644\u200c\u0628\u06a9 \u0628\u0647\u0631\u0647\u200c\u0645\u0646\u062f \u0634\u0648\u062f. \u0627\u06cc\u0646 \u0633\u0631\u0648\u06cc\u0633 \u0646\u0647\u200c\u062a\u0646\u0647\u0627 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc \u0631\u0627 \u0627\u0641\u0632\u0627\u06cc\u0634 \u0645\u06cc\u200c\u062f\u0647\u062f\u060c \u0628\u0644\u06a9\u0647 \u0628\u0647 \u0628\u0647\u06cc\u0646\u0647\u200c\u0633\u0627\u0632\u06cc \u0645\u0646\u0627\u0628\u0639 \u0627\u0646\u0633\u0627\u0646\u06cc \u0648 \u06a9\u0627\u0647\u0634 \u0647\u0632\u06cc\u0646\u0647\u200c\u0647\u0627\u06cc \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0646\u06cc\u0632 \u06a9\u0645\u06a9 \u0645\u06cc\u200c\u06a9\u0646\u062f.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u0646\u062d\u0648\u0647 \u0641\u0639\u0627\u0644\u200c\u0633\u0627\u0632\u06cc \u06a9\u0627\u0644 \u0628\u06a9 \u062f\u0631 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 <\/h2>\n\n\n\n<p>\u0631\u0627\u0647\u200c\u0627\u0646\u062f\u0627\u0632\u06cc \u0633\u06cc\u0633\u062a\u0645 \u06a9\u0627\u0644\u200c\u0628\u06a9 \u0646\u06cc\u0627\u0632\u0645\u0646\u062f \u0628\u0631\u0646\u0627\u0645\u0647\u200c\u0631\u06cc\u0632\u06cc \u062f\u0642\u06cc\u0642 \u0648 \u0647\u0645\u0627\u0647\u0646\u06af\u06cc \u0628\u06cc\u0646 \u0628\u062e\u0634\u200c\u0647\u0627\u06cc \u0645\u062e\u062a\u0644\u0641 \u0627\u0633\u062a. \u062f\u0631 \u0627\u06cc\u0646\u062c\u0627 \u0645\u0631\u0627\u062d\u0644 \u06a9\u0644\u06cc \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc \u0631\u0627 \u0628\u0647\u200c\u0635\u0648\u0631\u062a \u06af\u0627\u0645\u200c\u0628\u0647\u200c\u06af\u0627\u0645 \u0628\u0631\u0631\u0633\u06cc \u0645\u06cc\u200c\u06a9\u0646\u06cc\u0645: <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u0641\u0639\u0627\u0644\u200c\u0633\u0627\u0632\u06cc CallBack \u062f\u0631 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 <\/h3>\n\n\n\n<p><strong>\u0645\u0631\u0627\u062d\u0644 \u0627\u0635\u0644\u06cc:<\/strong><\/p>\n\n\n\n<p><strong>1. \u0627\u0646\u062a\u062e\u0627\u0628 \u0633\u06cc\u0633\u062a\u0645<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u0628\u0627\u06cc\u062f \u0642\u0627\u0628\u0644\u06cc\u062a CallBack \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u062f<\/li>\n\n\n\n<li>\u0633\u06cc\u0633\u062a\u0645\u200c\u0647\u0627\u06cc \u0631\u0627\u06cc\u062c: Avaya\u060c Cisco\u060c Genesys\u060c \u06cc\u0627 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631\u0647\u0627\u06cc \u0627\u06cc\u0631\u0627\u0646\u06cc \u0645\u062b\u0644 \u0633\u06cc\u0645\u0627\u062a\u0644<\/li>\n<\/ul>\n\n\n\n<p><strong>2. \u062a\u0646\u0638\u06cc\u0645\u0627\u062a \u0641\u0646\u06cc<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0648\u0627\u0631\u062f \u067e\u0646\u0644 \u0645\u062f\u06cc\u0631\u06cc\u062a\u06cc \u0634\u0648\u06cc\u062f<\/li>\n\n\n\n<li>\u0628\u062e\u0634 IVR (\u0645\u0646\u0648\u06cc \u0635\u0648\u062a\u06cc) \u0631\u0627 \u0628\u0627\u0632 \u06a9\u0646\u06cc\u062f<\/li>\n\n\n\n<li>\u06af\u0632\u06cc\u0646\u0647 &#8220;Call Back&#8221; \u06cc\u0627 &#8220;\u0628\u0627\u0632\u06af\u0634\u062a \u062a\u0645\u0627\u0633&#8221; \u0631\u0627 \u0641\u0639\u0627\u0644 \u06a9\u0646\u06cc\u062f<\/li>\n\n\n\n<li>\u0635\u0641 \u062a\u0645\u0627\u0633\u200c\u0647\u0627 \u0631\u0627 \u062a\u0639\u0631\u06cc\u0641 \u06a9\u0646\u06cc\u062f<\/li>\n<\/ul>\n\n\n\n<p><strong>3. \u062a\u0646\u0638\u06cc\u0645 \u0633\u0646\u0627\u0631\u06cc\u0648<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0632\u0645\u0627\u0646 \u0627\u0646\u062a\u0638\u0627\u0631 \u0631\u0627 \u0645\u0634\u062e\u0635 \u06a9\u0646\u06cc\u062f (\u0645\u062b\u0644\u0627\u064b \u0628\u0639\u062f \u0627\u0632 2 \u062f\u0642\u06cc\u0642\u0647)<\/li>\n\n\n\n<li>\u067e\u06cc\u0627\u0645 \u0635\u0648\u062a\u06cc: &#8220;\u0628\u0631\u0627\u06cc \u062f\u0631\u06cc\u0627\u0641\u062a \u062a\u0645\u0627\u0633 \u0628\u0627\u0632\u06af\u0634\u062a\u06cc \u0639\u062f\u062f X \u0631\u0627 \u0628\u0632\u0646\u06cc\u062f&#8221;<\/li>\n\n\n\n<li>\u0627\u0648\u0644\u0648\u06cc\u062a\u200c\u0628\u0646\u062f\u06cc \u06a9\u0627\u0644 \u0628\u06a9\u200c\u0647\u0627 \u0631\u0627 \u062a\u0639\u06cc\u06cc\u0646 \u06a9\u0646\u06cc\u062f<\/li>\n\n\n\n<li>\u0646\u062d\u0648\u0647 \u062b\u0628\u062a \u0634\u0645\u0627\u0631\u0647 \u062a\u0645\u0627\u0633 \u0645\u0634\u062a\u0631\u06cc (\u0627\u062a\u0648\u0645\u0627\u062a\u06cc\u06a9 \u06cc\u0627 \u062f\u0633\u062a\u06cc) \u0631\u0627 \u062a\u0639\u06cc\u06cc\u0646 \u06a9\u0646\u06cc\u062f<\/li>\n<\/ul>\n\n\n\n<p><strong>4. \u0641\u0639\u0627\u0644\u200c\u0633\u0627\u0632\u06cc \u0646\u0647\u0627\u06cc\u06cc<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u062a\u0633\u062a \u06a9\u0646\u06cc\u062f<\/li>\n\n\n\n<li>\u0628\u0647 \u0627\u067e\u0631\u0627\u062a\u0648\u0631\u0647\u0627 \u0622\u0645\u0648\u0632\u0634 \u062f\u0647\u06cc\u062f<\/li>\n\n\n\n<li>\u0639\u0645\u0644\u06a9\u0631\u062f \u0631\u0627 \u062f\u0627\u0626\u0645\u0627 \u0628\u0631\u0631\u0633\u06cc \u06a9\u0646\u06cc\u062f.<\/li>\n<\/ul>\n\n\n\n<p><strong>\u0646\u06a9\u062a\u0647 \u0646\u0647\u0627\u06cc\u06cc<\/strong> <\/p>\n\n\n\n<p><strong>\u0645\u0648\u0641\u0642\u06cc\u062a \u0633\u06cc\u0633\u062a\u0645 \u06a9\u0627\u0644\u200c\u0628\u06a9 \u0628\u0647 \u062f\u0648 \u0686\u06cc\u0632 \u0628\u0633\u062a\u06af\u06cc \u062f\u0627\u0631\u062f: <\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u067e\u06cc\u06a9\u0631\u0628\u0646\u062f\u06cc \u0635\u062d\u06cc\u062d \u0641\u0646\u06cc<\/li>\n\n\n\n<li>\u0622\u0645\u0648\u0632\u0634 \u0645\u0646\u0627\u0633\u0628 \u062a\u06cc\u0645<\/li>\n<\/ul>\n\n\n\n<p>\u0627\u06af\u0631 \u0647\u0631 \u062f\u0648 \u062f\u0631\u0633\u062a \u0627\u0646\u062c\u0627\u0645 \u0634\u0648\u0646\u062f\u060c \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u06cc\u062f \u0627\u0646\u062a\u0638\u0627\u0631 \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u06cc\u062f \u06a9\u0647 \u062f\u0631 \u0639\u0631\u0636 \u0686\u0646\u062f \u0647\u0641\u062a\u0647\u060c \u062a\u0641\u0627\u0648\u062a \u0642\u0627\u0628\u0644 \u062a\u0648\u062c\u0647\u06cc \u062f\u0631 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0648 \u06a9\u0627\u0631\u0627\u06cc\u06cc \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u062e\u0648\u062f \u0645\u0634\u0627\u0647\u062f\u0647 \u06a9\u0646\u06cc\u062f.<\/p>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\" style=\"text-align:right\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1767074490690\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u0628\u0631\u0627\u06cc \u0631\u0627\u0647\u200c\u0627\u0646\u062f\u0627\u0632\u06cc \u06a9\u0627\u0644 \u0628\u06a9 \u0628\u0647 \u0686\u0647 \u062a\u062c\u0647\u06cc\u0632\u0627\u062a \u06cc\u0627 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u062e\u0627\u0635\u06cc \u0646\u06cc\u0627\u0632 \u062f\u0627\u0631\u06cc\u0645\u061f<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u0641\u0642\u0637 \u0628\u0647 \u06cc\u06a9 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u0645\u062f\u0631\u0646 \u0646\u06cc\u0627\u0632 \u062f\u0627\u0631\u06cc\u062f \u06a9\u0647 \u0642\u0627\u0628\u0644\u06cc\u062a IVR \u0648 \u0645\u062f\u06cc\u0631\u06cc\u062a \u0635\u0641 \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u062f. \u0627\u06a9\u062b\u0631 \u0633\u06cc\u0633\u062a\u0645\u200c\u0647\u0627\u06cc \u0627\u0645\u0631\u0648\u0632\u06cc \u0627\u06cc\u0646 \u0642\u0627\u0628\u0644\u06cc\u062a \u0631\u0627 \u062f\u0627\u0631\u0646\u062f \u0648 \u0646\u06cc\u0627\u0632\u06cc \u0628\u0647 \u0633\u062e\u062a\u200c\u0627\u0641\u0632\u0627\u0631 \u0627\u0636\u0627\u0641\u06cc \u0646\u06cc\u0633\u062a.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1767074492634\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u0622\u06cc\u0627 \u0645\u0631\u06a9\u0632 \u062a\u0644\u0641\u0646 \u0627\u0628\u0631\u06cc \u0646\u0648\u0627\u062a\u0644 \u0647\u0645 \u0642\u0627\u0628\u0644\u06cc\u062a \u06a9\u0627\u0644 \u0628\u06a9 \u062f\u0627\u0631\u062f\u061f<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u062f\u0631 \u062d\u0627\u0644 \u062d\u0627\u0636\u0631 \u0627\u06cc\u0646 \u0642\u0627\u0628\u0644\u06cc\u062a \u062f\u0631 \u0646\u0648\u0627\u062a\u0644 \u0645\u0648\u062c\u0648\u062f \u0646\u06cc\u0633\u062a\u060c \u0627\u0645\u0627 \u062e\u0628\u0631 \u062e\u0648\u0628 \u0627\u06cc\u0646 \u0627\u0633\u062a \u06a9\u0647 \u062a\u06cc\u0645 \u062a\u0648\u0633\u0639\u0647 \u0646\u0648\u0627\u062a\u0644 \u062f\u0631 \u062a\u0644\u0627\u0634 \u0627\u0633\u062a \u062a\u0627 \u0628\u0647\u200c\u0632\u0648\u062f\u06cc \u062f\u0631 \u0622\u067e\u062f\u06cc\u062a\u200c\u0647\u0627\u06cc \u0622\u06cc\u0646\u062f\u0647 \u0628\u0647 \u0633\u06cc\u0633\u062a\u0645 \u0627\u0636\u0627\u0641\u0647 \u0634\u0648\u062f.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1767074494555\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u0686\u0637\u0648\u0631 \u0645\u06cc\u200c\u0641\u0647\u0645\u06cc\u0645 \u062f\u0631 \u0686\u0647 \u0632\u0645\u0627\u0646\u06cc \u0628\u0627\u06cc\u062f \u06af\u0632\u06cc\u0646\u0647 \u06a9\u0627\u0644 \u0628\u06a9 \u0631\u0627 \u0641\u0639\u0627\u0644 \u06a9\u0646\u06cc\u0645\u061f<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u0628\u0631 \u0627\u0633\u0627\u0633 \u0632\u0645\u0627\u0646 \u0627\u0646\u062a\u0638\u0627\u0631 \u062f\u0631 \u0635\u0641. \u0645\u0639\u0645\u0648\u0644\u0627\u064b \u0648\u0642\u062a\u06cc \u0632\u0645\u0627\u0646 \u0627\u0646\u062a\u0638\u0627\u0631 \u0627\u0632 \u06f2-\u06f3 \u062f\u0642\u06cc\u0642\u0647 \u0628\u06cc\u0634\u062a\u0631 \u0634\u0648\u062f \u06cc\u0627 \u062a\u0639\u062f\u0627\u062f \u062a\u0645\u0627\u0633\u200c\u0647\u0627\u06cc \u062f\u0631 \u0635\u0641 \u0627\u0632 \u06cc\u06a9 \u062d\u062f \u0645\u0634\u062e\u0635 (\u0645\u062b\u0644\u0627\u064b \u06f5 \u062a\u0645\u0627\u0633) \u0628\u06af\u0630\u0631\u062f.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1767074495810\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u0686\u06af\u0648\u0646\u0647 \u0639\u0645\u0644\u06a9\u0631\u062f \u0633\u06cc\u0633\u062a\u0645 \u06a9\u0627\u0644 \u0628\u06a9 \u0631\u0627 \u0627\u0646\u062f\u0627\u0632\u0647\u200c\u06af\u06cc\u0631\u06cc \u06a9\u0646\u06cc\u0645\u061f<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u0634\u0627\u062e\u0635\u200c\u0647\u0627\u06cc \u06a9\u0644\u06cc\u062f\u06cc: \u0646\u0631\u062e \u062a\u0645\u0627\u0633\u200c\u0647\u0627\u06cc \u0631\u0647\u0627\u0634\u062f\u0647\u060c \u0645\u06cc\u0627\u0646\u06af\u06cc\u0646 \u0632\u0645\u0627\u0646 \u0627\u0646\u062a\u0638\u0627\u0631\u060c \u0646\u0631\u062e \u0645\u0648\u0641\u0642\u06cc\u062a \u062a\u0645\u0627\u0633 \u0628\u0631\u06af\u0634\u062a\u06cc\u060c \u0648 \u0646\u0645\u0631\u0647 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc (CSAT). \u0627\u06cc\u0646 \u0645\u0648\u0627\u0631\u062f \u0631\u0627 \u0642\u0628\u0644 \u0648 \u0628\u0639\u062f \u0627\u0632 \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc \u0645\u0642\u0627\u06cc\u0633\u0647 \u06a9\u0646\u06cc\u062f.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1767074497682\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u0627\u067e\u0631\u0627\u062a\u0648\u0631\u0647\u0627\u06cc \u0645\u0627 \u0628\u0627\u06cc\u062f \u0686\u0647 \u0622\u0645\u0648\u0632\u0634\u200c\u0647\u0627\u06cc\u06cc \u0628\u0628\u06cc\u0646\u0646\u062f\u061f<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u0646\u062d\u0648\u0647 \u0645\u062f\u06cc\u0631\u06cc\u062a \u0635\u0641 \u06a9\u0627\u0644 \u0628\u06a9\u060c \u0627\u0648\u0644\u0648\u06cc\u062a\u200c\u0628\u0646\u062f\u06cc \u062a\u0645\u0627\u0633\u200c\u0647\u0627\u060c \u0686\u06af\u0648\u0646\u06af\u06cc \u0628\u0631\u0642\u0631\u0627\u0631\u06cc \u062a\u0645\u0627\u0633 \u062e\u0648\u062f\u06a9\u0627\u0631 \u0628\u0627 \u0645\u0634\u062a\u0631\u06cc\u060c \u0648 \u0622\u0634\u0646\u0627\u06cc\u06cc \u0628\u0627 \u062f\u0627\u0634\u0628\u0648\u0631\u062f \u0648 \u06af\u0632\u0627\u0631\u0634\u0627\u062a \u0633\u06cc\u0633\u062a\u0645.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1767074498874\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u0686\u0637\u0648\u0631 \u0627\u0632 \u0633\u0648\u0621\u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u06cc\u0627 \u062b\u0628\u062a \u0634\u0645\u0627\u0631\u0647\u200c\u0647\u0627\u06cc \u0627\u0634\u062a\u0628\u0627\u0647 \u062c\u0644\u0648\u06af\u06cc\u0631\u06cc \u06a9\u0646\u06cc\u0645\u061f<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u0633\u06cc\u0633\u062a\u0645 \u0631\u0627 \u0637\u0648\u0631\u06cc \u062a\u0646\u0638\u06cc\u0645 \u06a9\u0646\u06cc\u062f \u06a9\u0647 \u0634\u0645\u0627\u0631\u0647 \u062a\u0645\u0627\u0633\u200c\u06af\u06cc\u0631\u0646\u062f\u0647 \u0628\u0647\u200c\u0635\u0648\u0631\u062a \u062e\u0648\u062f\u06a9\u0627\u0631 \u0634\u0646\u0627\u0633\u0627\u06cc\u06cc \u0634\u0648\u062f. \u0647\u0645\u0686\u0646\u06cc\u0646 \u0645\u062d\u062f\u0648\u062f\u06cc\u062a \u062a\u0639\u062f\u0627\u062f \u062f\u0631\u062e\u0648\u0627\u0633\u062a \u06a9\u0627\u0644 \u0628\u06a9 \u0627\u0632 \u06cc\u06a9 \u0634\u0645\u0627\u0631\u0647 \u062f\u0631 \u0628\u0627\u0632\u0647 \u0632\u0645\u0627\u0646\u06cc \u0645\u0634\u062e\u0635 \u062a\u0639\u06cc\u06cc\u0646 \u06a9\u0646\u06cc\u062f.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1767074500098\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">ROI \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc \u06a9\u0627\u0644 \u0628\u06a9 \u0686\u0642\u062f\u0631 \u0627\u0633\u062a\u061f<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u0628\u0627 \u06a9\u0627\u0647\u0634 \u06f2\u06f5-\u06f4\u06f0\u066a \u062a\u0645\u0627\u0633\u200c\u0647\u0627\u06cc \u0631\u0647\u0627\u0634\u062f\u0647 \u0648 \u0627\u0641\u0632\u0627\u06cc\u0634 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc\u060c \u0645\u0639\u0645\u0648\u0644\u0627\u064b \u0638\u0631\u0641 \u06f3 \u062a\u0627 \u06f6 \u0645\u0627\u0647 \u0628\u0627\u0632\u06af\u0634\u062a \u0633\u0631\u0645\u0627\u06cc\u0647 \u0645\u062d\u0642\u0642 \u0645\u06cc\u200c\u0634\u0648\u062f. \u0647\u0631 \u062a\u0645\u0627\u0633 \u0631\u0647\u0627\u0634\u062f\u0647 \u06cc\u06a9 \u0641\u0631\u0635\u062a \u0641\u0631\u0648\u0634 \u0627\u0632 \u062f\u0633\u062a\u200c\u0631\u0641\u062a\u0647 \u0627\u0633\u062a.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1767074501282\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u0622\u06cc\u0627 \u06a9\u0627\u0644 \u0628\u06a9 \u0628\u0627 \u0633\u06cc\u0633\u062a\u0645 CRM \u0645\u0627 \u06cc\u06a9\u067e\u0627\u0631\u0686\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f\u061f<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u0628\u0644\u0647\u060c \u0627\u06a9\u062b\u0631 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631\u0647\u0627\u06cc \u0645\u062f\u0631\u0646 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u0642\u0627\u0628\u0644\u06cc\u062a \u06cc\u06a9\u067e\u0627\u0631\u0686\u0647\u200c\u0633\u0627\u0632\u06cc \u0628\u0627 CRM \u062f\u0627\u0631\u0646\u062f \u0648 \u062a\u0645\u0627\u0645 \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u06a9\u0627\u0644 \u0628\u06a9 \u062f\u0631 \u067e\u0631\u0648\u0646\u062f\u0647 \u0645\u0634\u062a\u0631\u06cc \u062b\u0628\u062a \u0645\u06cc\u200c\u0634\u0648\u062f.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1767074522674\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u0686\u0647 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631\u0647\u0627\u06cc\u06cc \u0628\u06cc\u0634\u062a\u0631\u06cc\u0646 \u0646\u06cc\u0627\u0632 \u0628\u0647 \u06a9\u0627\u0644 \u0628\u06a9 \u0631\u0627 \u062f\u0627\u0631\u0646\u062f\u061f<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631\u0647\u0627\u06cc\u06cc \u0628\u0627 \u0628\u06cc\u0634 \u0627\u0632 \u06f1\u06f0\u06f0 \u062a\u0645\u0627\u0633 \u0631\u0648\u0632\u0627\u0646\u0647\u060c \u0633\u0627\u0639\u0627\u062a \u0627\u0648\u062c \u062a\u0645\u0627\u0633 \u0645\u0634\u062e\u0635\u060c \u06cc\u0627 \u0646\u06cc\u0627\u0632 \u0628\u0647 \u0645\u0634\u0627\u0648\u0631\u0647 \u062a\u062e\u0635\u0635\u06cc \u0645\u062b\u0644 \u0628\u0627\u0646\u06a9\u200c\u0647\u0627\u060c \u0628\u06cc\u0645\u0647\u200c\u0647\u0627\u060c \u0641\u0631\u0648\u0634\u06af\u0627\u0647\u200c\u0647\u0627\u06cc \u0622\u0646\u0644\u0627\u06cc\u0646 \u0648 \u0645\u0631\u0627\u06a9\u0632 \u067e\u0632\u0634\u06a9\u06cc.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>\u0633\u0631\u0648\u06cc\u0633 \u06a9\u0627\u0644\u200c\u0628\u06a9 \u062f\u0631 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u0627\u06cc\u0646 \u0627\u0645\u06a9\u0627\u0646 \u0631\u0627 \u0641\u0631\u0627\u0647\u0645 \u0645\u06cc\u200c\u06a9\u0646\u062f \u06a9\u0647 \u0645\u0634\u062a\u0631\u06cc\u060c \u0628\u0647\u200c\u062c\u0627\u06cc \u0645\u0639\u0637\u0644 \u0634\u062f\u0646 \u062f\u0631 \u0635\u0641\u200c \u0627\u0646\u062a\u0638\u0627\u0631\u060c \u0634\u0645\u0627\u0631\u0647 \u062a\u0645\u0627\u0633 \u062e\u0648\u062f \u0631\u0627 \u062b\u0628\u062a \u06a9\u0646\u062f \u062a\u0627 \u06a9\u0627\u0631\u0634\u0646\u0627\u0633 \u062f\u0631 \u0627\u0648\u0644\u06cc\u0646 \u0641\u0631\u0635\u062a \u0628\u0627 \u0627\u0648 \u062a\u0645\u0627\u0633 \u0628\u06af\u06cc\u0631\u062f. \u0627\u06cc\u0646 \u0633\u0631\u0648\u06cc\u0633 \u0645\u0639\u0645\u0648\u0644\u0627\u064b \u062f\u0631 \u0632\u0645\u0627\u0646\u200c\u0647\u0627\u06cc \u0634\u0644\u0648\u063a\u06cc \u062e\u0637\u0648\u0637 \u0641\u0639\u0627\u0644 \u0645\u06cc\u200c\u0634\u0648\u062f \u0648 \u0627\u0632 \u0637\u0631\u06cc\u0642 \u0645\u0646\u0648\u06cc \u0635\u0648\u062a\u06cc (IVR) \u062f\u0631 \u0627\u062e\u062a\u06cc\u0627\u0631 \u0645\u0634\u062a\u0631\u06cc \u0642\u0631\u0627\u0631 \u0645\u06cc\u200c\u06af\u06cc\u0631\u062f. \u0627\u06af\u0631 \u0645\u06cc\u200c\u062e\u0648\u0627\u0647\u06cc\u062f &#8230; <a title=\"\u06a9\u0627\u0644 \u0628\u06a9 (Callback) \u0686\u06cc\u0633\u062a\u061f \u0631\u0627\u0647\u0646\u0645\u0627\u06cc \u06a9\u0627\u0645\u0644 \u0633\u0631\u0648\u06cc\u0633 \u062a\u0645\u0627\u0633 \u0628\u0631\u06af\u0634\u062a\u06cc\" class=\"read-more\" href=\"https:\/\/navatel.ir\/blog\/what-is-a-callback\/\" aria-label=\"More on \u06a9\u0627\u0644 \u0628\u06a9 (Callback) \u0686\u06cc\u0633\u062a\u061f \u0631\u0627\u0647\u0646\u0645\u0627\u06cc \u06a9\u0627\u0645\u0644 \u0633\u0631\u0648\u06cc\u0633 \u062a\u0645\u0627\u0633 \u0628\u0631\u06af\u0634\u062a\u06cc\">Read more<\/a><\/p>\n","protected":false},"author":23,"featured_media":8652,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[104],"tags":[],"class_list":["post-8618","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-voip-knowledge-base","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-33"],"acf":[],"_links":{"self":[{"href":"https:\/\/navatel.ir\/blog\/wp-json\/wp\/v2\/posts\/8618","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/navatel.ir\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/navatel.ir\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/navatel.ir\/blog\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/navatel.ir\/blog\/wp-json\/wp\/v2\/comments?post=8618"}],"version-history":[{"count":10,"href":"https:\/\/navatel.ir\/blog\/wp-json\/wp\/v2\/posts\/8618\/revisions"}],"predecessor-version":[{"id":8698,"href":"https:\/\/navatel.ir\/blog\/wp-json\/wp\/v2\/posts\/8618\/revisions\/8698"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/navatel.ir\/blog\/wp-json\/wp\/v2\/media\/8652"}],"wp:attachment":[{"href":"https:\/\/navatel.ir\/blog\/wp-json\/wp\/v2\/media?parent=8618"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/navatel.ir\/blog\/wp-json\/wp\/v2\/categories?post=8618"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/navatel.ir\/blog\/wp-json\/wp\/v2\/tags?post=8618"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}