{"id":9285,"date":"2026-06-22T15:57:29","date_gmt":"2026-06-22T12:27:29","guid":{"rendered":"https:\/\/navatel.ir\/blog\/?p=9285"},"modified":"2026-06-22T17:44:36","modified_gmt":"2026-06-22T14:14:36","slug":"why-marketing-campaigns-fail-call-queue","status":"publish","type":"post","link":"https:\/\/navatel.ir\/blog\/why-marketing-campaigns-fail-call-queue\/","title":{"rendered":"\u0686\u0631\u0627 \u06a9\u0645\u067e\u06cc\u0646 \u062a\u0628\u0644\u06cc\u063a\u0627\u062a\u06cc \u0634\u0645\u0627 \u0634\u06a9\u0633\u062a \u0645\u06cc\u200c\u062e\u0648\u0631\u062f\u061f \u062d\u0644 \u0645\u0634\u06a9\u0644 \u0628\u0648\u0642 \u0627\u0634\u063a\u0627\u0644 \u0648 \u0635\u0641\u200c\u0647\u0627\u06cc \u0637\u0648\u0644\u0627\u0646\u06cc \u0627\u0646\u062a\u0638\u0627\u0631"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>\u062e\u0644\u0627\u0635\u0647 \u0645\u0642\u0627\u0644\u0647:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0627\u06af\u0631 \u06a9\u0645\u067e\u06cc\u0646 \u062a\u0628\u0644\u06cc\u063a\u0627\u062a\u06cc \u0631\u0627\u0647 \u0627\u0646\u062f\u0627\u062e\u062a\u0647\u200c\u0627\u06cc\u062f \u0648 \u0647\u0632\u06cc\u0646\u0647 \u0633\u0646\u06af\u06cc\u0646\u06cc \u0628\u0631\u0627\u06cc \u062c\u0630\u0628 \u0645\u0634\u062a\u0631\u06cc \u067e\u0631\u062f\u0627\u062e\u062a \u06a9\u0631\u062f\u0647\u200c\u0627\u06cc\u062f\u060c \u0627\u0645\u0627 \u062a\u0645\u0627\u0633\u200c\u0647\u0627\u06cc \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0628\u0627 <strong>\u0628\u0648\u0642 \u0627\u0634\u063a\u0627\u0644<\/strong> \u06cc\u0627 <strong>\u0635\u0641 \u0627\u0646\u062a\u0638\u0627\u0631 \u0637\u0648\u0644\u0627\u0646\u06cc<\/strong> \u0631\u0648\u0628\u0647\u200c\u0631\u0648 \u0645\u06cc\u200c\u0634\u0648\u062f\u060c \u0646\u0631\u062e \u062a\u0628\u062f\u06cc\u0644 \u0634\u0645\u0627 \u0628\u0647 \u0634\u062f\u062a \u06a9\u0627\u0647\u0634 \u0645\u06cc\u200c\u06cc\u0627\u0628\u062f. \u0631\u0627\u0647\u200c\u062d\u0644: <strong>\u0635\u0641 \u0627\u0646\u062a\u0638\u0627\u0631 \u067e\u06cc\u0634\u0631\u0641\u062a\u0647 (Call Queue)<\/strong> \u0648 <strong>\u0638\u0631\u0641\u06cc\u062a \u062a\u0645\u0627\u0633 \u0647\u0645\u0632\u0645\u0627\u0646 \u0646\u0627\u0645\u062d\u062f\u0648\u062f<\/strong> <a href=\"https:\/\/navatel.ir\/products\/cloud-pbx\/\"><strong>\u0645\u0631\u06a9\u0632 \u062a\u0644\u0641\u0646 \u0627\u0628\u0631\u06cc<\/strong><\/a> \u0646\u0648\u0627\u062a\u0644 \u06a9\u0647 \u062a\u0636\u0645\u06cc\u0646 \u0645\u06cc\u200c\u06a9\u0646\u062f \u0647\u06cc\u0686 \u062a\u0645\u0627\u0633\u06cc \u0627\u0632 \u062f\u0633\u062a \u0646\u0631\u0648\u062f \u0648 \u0647\u0631 \u0645\u0634\u062a\u0631\u06cc \u0628\u0647 \u0633\u0631\u0639\u062a \u067e\u0627\u0633\u062e \u062f\u0631\u06cc\u0627\u0641\u062a \u06a9\u0646\u062f.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u0645\u0642\u062f\u0645\u0647: \u0648\u0642\u062a\u06cc \u0628\u0648\u062f\u062c\u0647 \u062a\u0628\u0644\u06cc\u063a\u0627\u062a \u0628\u0647 \u0647\u062f\u0631 \u0645\u06cc\u200c\u0631\u0648\u062f<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0634\u0645\u0627 \u0647\u0632\u0627\u0631\u0627\u0646 \u062a\u0648\u0645\u0627\u0646 \u0628\u0631\u0627\u06cc \u06a9\u0645\u067e\u06cc\u0646 \u062a\u0628\u0644\u06cc\u063a\u0627\u062a\u06cc \u062f\u0631 \u06af\u0648\u06af\u0644\u060c \u0627\u06cc\u0646\u0633\u062a\u0627\u06af\u0631\u0627\u0645\u060c <a href=\"https:\/\/navatel.ir\/products\/sms\/\"><strong>\u0633\u0627\u0645\u0627\u0646\u0647 \u067e\u06cc\u0627\u0645\u06a9\u06cc<\/strong><\/a> \u06cc\u0627 \u062a\u0628\u0644\u06cc\u063a\u0627\u062a \u0645\u062d\u06cc\u0637\u06cc \u062e\u0631\u062c \u06a9\u0631\u062f\u0647\u200c\u0627\u06cc\u062f. \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0628\u0647 \u0633\u0627\u06cc\u062a \u0634\u0645\u0627 \u0645\u06cc\u200c\u0622\u06cc\u0646\u062f\u060c \u0631\u0648\u06cc \u062f\u06a9\u0645\u0647 &#8220;\u062a\u0645\u0627\u0633 \u0628\u06af\u06cc\u0631\u06cc\u062f&#8221; \u06a9\u0644\u06cc\u06a9 \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f\u060c \u0627\u0645\u0627:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u274c <strong>\u0628\u0648\u0642 \u0627\u0634\u063a\u0627\u0644<\/strong> \u0645\u06cc\u200c\u0634\u0646\u0648\u0646\u062f \u0648 \u0642\u0637\u0639 \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u274c \u062f\u0631 <strong>\u0635\u0641 \u0627\u0646\u062a\u0638\u0627\u0631 \u0637\u0648\u0644\u0627\u0646\u06cc<\/strong> \u06af\u06cc\u0631 \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f \u0648 \u0639\u0635\u0628\u06cc \u0645\u06cc\u200c\u0634\u0648\u0646\u062f<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u274c \u0628\u0647 \u0631\u0642\u0628\u0627\u06cc \u0634\u0645\u0627 \u0645\u0631\u0627\u062c\u0639\u0647 \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f \u06a9\u0647 \u062e\u0637 \u067e\u0627\u0633\u062e\u06af\u0648\u06cc\u06cc \u0628\u0647\u062a\u0631\u06cc \u062f\u0627\u0631\u0646\u062f<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0646\u062a\u06cc\u062c\u0647\u061f <strong>\u0634\u06a9\u0633\u062a \u06a9\u0645\u067e\u06cc\u0646 \u062a\u0628\u0644\u06cc\u063a\u0627\u062a\u06cc<\/strong> \u0646\u0647 \u0628\u0647 \u062e\u0627\u0637\u0631 \u06a9\u06cc\u0641\u06cc\u062a \u0645\u062d\u0635\u0648\u0644\u060c \u0628\u0644\u06a9\u0647 \u0628\u0647 \u062f\u0644\u06cc\u0644 <strong>\u0638\u0631\u0641\u06cc\u062a \u0645\u062d\u062f\u0648\u062f \u067e\u0627\u0633\u062e\u06af\u0648\u06cc\u06cc \u062a\u0644\u0641\u0646\u06cc<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u0622\u0645\u0627\u0631 \u0648\u0627\u0642\u0639\u06cc:<\/strong> \u0637\u0628\u0642 \u062a\u062d\u0642\u06cc\u0642\u0627\u062a\u060c <strong>\u06f6\u06f0\u066a \u0645\u0634\u062a\u0631\u06cc\u0627\u0646<\/strong> \u0628\u0639\u062f \u0627\u0632 \u0634\u0646\u06cc\u062f\u0646 \u0628\u0648\u0642 \u0627\u0634\u063a\u0627\u0644 \u06cc\u0627 \u0627\u0646\u062a\u0638\u0627\u0631 \u0628\u06cc\u0634 \u0627\u0632 \u06f2 \u062f\u0642\u06cc\u0642\u0647\u060c <strong>\u062f\u06cc\u06af\u0631 \u062a\u0645\u0627\u0633 \u0646\u0645\u06cc\u200c\u06af\u06cc\u0631\u0646\u062f<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u0686\u0631\u0627 \u06a9\u0645\u067e\u06cc\u0646\u200c\u0647\u0627\u06cc \u062a\u0628\u0644\u06cc\u063a\u0627\u062a\u06cc \u0628\u0647 \u062e\u0627\u0637\u0631 \u0628\u0648\u0642 \u0627\u0634\u063a\u0627\u0644 \u0634\u06a9\u0633\u062a \u0645\u06cc\u200c\u062e\u0648\u0631\u0646\u062f\u061f<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u06f1. \u0627\u0641\u0632\u0627\u06cc\u0634 \u0646\u0627\u06af\u0647\u0627\u0646\u06cc \u062d\u062c\u0645 \u062a\u0645\u0627\u0633\u200c\u0647\u0627<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u06a9\u0645\u067e\u06cc\u0646\u200c\u0647\u0627\u06cc \u062a\u0628\u0644\u06cc\u063a\u0627\u062a\u06cc \u0645\u0648\u0641\u0642\u060c \u0628\u0647 \u0648\u06cc\u0698\u0647 \u062f\u0631 \u0633\u0627\u0639\u0627\u062a \u0627\u0648\u062c (\u0645\u062b\u0644\u0627\u064b \u0628\u0639\u062f \u0627\u0632 \u067e\u062e\u0634 \u062a\u0628\u0644\u06cc\u063a \u062a\u0644\u0648\u06cc\u0632\u06cc\u0648\u0646\u06cc \u06cc\u0627 \u0627\u0631\u0633\u0627\u0644 \u067e\u06cc\u0627\u0645\u06a9 \u0627\u0646\u0628\u0648\u0647)\u060c <strong>\u06f5 \u062a\u0627 \u06f1\u06f0 \u0628\u0631\u0627\u0628\u0631<\/strong> \u062a\u0645\u0627\u0633 \u0645\u0639\u0645\u0648\u0644\u06cc \u0627\u06cc\u062c\u0627\u062f \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f. \u0627\u06af\u0631 \u062a\u06cc\u0645 \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0634\u0645\u0627 \u0641\u0642\u0637 <strong>\u06f3 \u062e\u0637 \u062a\u0644\u0641\u0646<\/strong> \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u062f\u060c \u062a\u0645\u0627\u0633 \u0686\u0647\u0627\u0631\u0645 \u0628\u0647 \u0628\u0639\u062f \u0628\u0627 \u0628\u0648\u0642 \u0627\u0634\u063a\u0627\u0644 \u0645\u0648\u0627\u062c\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u06f2. \u0639\u062f\u0645 \u0645\u062f\u06cc\u0631\u06cc\u062a \u0635\u0641 \u0627\u0646\u062a\u0638\u0627\u0631<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u0628\u0633\u06cc\u0627\u0631\u06cc \u0627\u0632 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631\u0647\u0627:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0635\u0641 \u0627\u0646\u062a\u0638\u0627\u0631 \u0646\u062f\u0627\u0631\u0646\u062f (\u062a\u0645\u0627\u0633\u200c\u0647\u0627 \u0645\u0633\u062a\u0642\u06cc\u0645 \u0642\u0637\u0639 \u0645\u06cc\u200c\u0634\u0648\u0646\u062f)<\/li>\n\n\n\n<li>\u06cc\u0627 \u0635\u0641 \u0627\u0646\u062a\u0638\u0627\u0631 \u0633\u0627\u062f\u0647 \u062f\u0627\u0631\u0646\u062f \u06a9\u0647 <strong>\u0645\u0648\u0633\u06cc\u0642\u06cc \u06cc\u06a9\u0646\u0648\u0627\u062e\u062a<\/strong> \u067e\u062e\u0634 \u0645\u06cc\u200c\u06a9\u0646\u062f \u0648 \u0645\u0634\u062a\u0631\u06cc \u0646\u0645\u06cc\u200c\u062f\u0627\u0646\u062f \u0686\u0646\u062f \u0646\u0641\u0631 \u062c\u0644\u0648\u06cc \u0627\u0648\u0633\u062a<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u06f3. \u0638\u0631\u0641\u06cc\u062a \u0645\u062d\u062f\u0648\u062f \u062e\u0637\u0648\u0637 \u062a\u0644\u0641\u0646 \u0633\u0646\u062a\u06cc<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u062e\u0637\u0648\u0637 \u062a\u0644\u0641\u0646 \u062b\u0627\u0628\u062a \u0633\u0646\u062a\u06cc:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u062d\u062f\u0627\u06a9\u062b\u0631 <strong>\u06f1\u06f0 \u062a\u0627 \u06f2\u06f0 \u062a\u0645\u0627\u0633 \u0647\u0645\u0632\u0645\u0627\u0646<\/strong> \u0631\u0627 \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f<\/li>\n\n\n\n<li>\u0647\u0632\u06cc\u0646\u0647 \u0631\u0627\u0647\u200c\u0627\u0646\u062f\u0627\u0632\u06cc \u062e\u0637 \u062c\u062f\u06cc\u062f \u0628\u0627\u0644\u0627 \u0627\u0633\u062a<\/li>\n\n\n\n<li>\u0646\u06cc\u0627\u0632 \u0628\u0647 \u062a\u062c\u0647\u06cc\u0632\u0627\u062a \u0641\u06cc\u0632\u06cc\u06a9\u06cc (\u0633\u0627\u0646\u062a\u0631\u0627\u0644) \u062f\u0627\u0631\u0646\u062f<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u06f4. \u0641\u0642\u062f\u0627\u0646 \u06af\u0632\u0627\u0631\u0634\u200c\u06af\u06cc\u0631\u06cc \u062f\u0642\u06cc\u0642<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u0634\u0645\u0627 \u0646\u0645\u06cc\u200c\u062f\u0627\u0646\u06cc\u062f:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0686\u0646\u062f \u062a\u0645\u0627\u0633 \u0627\u0632 \u062f\u0633\u062a \u0631\u0641\u062a\u0647 \u0627\u0633\u062a\u061f<\/li>\n\n\n\n<li>\u062f\u0631 \u0686\u0647 \u0633\u0627\u0639\u062a\u06cc \u0628\u06cc\u0634\u062a\u0631\u06cc\u0646 \u0628\u0648\u0642 \u0627\u0634\u063a\u0627\u0644 \u0631\u062e \u062f\u0627\u062f\u0647\u061f<\/li>\n\n\n\n<li>\u0686\u0647 \u062f\u0631\u0635\u062f \u0627\u0632 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u062f\u0631 \u0635\u0641 \u0627\u0646\u062a\u0638\u0627\u0631 \u0645\u0627\u0646\u062f\u06af\u0627\u0631 \u0628\u0648\u062f\u0646\u062f\u061f<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u0686\u06af\u0648\u0646\u0647 \u0628\u0648\u0642 \u0627\u0634\u063a\u0627\u0644 \u0648 \u0635\u0641 \u0627\u0646\u062a\u0638\u0627\u0631 \u0637\u0648\u0644\u0627\u0646\u06cc ROI \u06a9\u0645\u067e\u06cc\u0646 \u0634\u0645\u0627 \u0631\u0627 \u0646\u0627\u0628\u0648\u062f \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f\u061f<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th><strong>\u0645\u0631\u062d\u0644\u0647 \u06a9\u0645\u067e\u06cc\u0646<\/strong><\/th><th><strong>\u0647\u0632\u06cc\u0646\u0647 \u0634\u0645\u0627<\/strong><\/th><th><strong>\u0636\u0631\u0631 \u0646\u0627\u0634\u06cc \u0627\u0632 \u0628\u0648\u0642 \u0627\u0634\u063a\u0627\u0644<\/strong><\/th><\/tr><\/thead><tbody><tr><td>\u06f1. \u062a\u0628\u0644\u06cc\u063a\u0627\u062a \u062f\u06cc\u062c\u06cc\u062a\u0627\u0644 (\u06af\u0648\u06af\u0644\u060c \u0627\u06cc\u0646\u0633\u062a\u0627\u06af\u0631\u0627\u0645)<\/td><td>\u06f1\u06f0 \u0645\u06cc\u0644\u06cc\u0648\u0646 \u062a\u0648\u0645\u0627\u0646<\/td><td>\u2014<\/td><\/tr><tr><td>\u06f2. \u062c\u0630\u0628 \u06f1\u06f0\u06f0\u06f0 \u0644\u06cc\u062f (\u06a9\u0644\u06cc\u06a9 \u0631\u0648\u06cc \u062f\u06a9\u0645\u0647 \u062a\u0645\u0627\u0633)<\/td><td>\u2014<\/td><td>\u2014<\/td><\/tr><tr><td>\u06f3. \u062a\u0645\u0627\u0633 \u0648\u0627\u0642\u0639\u06cc<\/td><td>\u06f1\u06f0\u06f0\u06f0 \u062a\u0645\u0627\u0633<\/td><td>\u06f4\u06f0\u06f0 \u062a\u0645\u0627\u0633 \u0628\u0627 \u0628\u0648\u0642 \u0627\u0634\u063a\u0627\u0644 \u0631\u0648\u0628\u0647\u200c\u0631\u0648 \u0645\u06cc\u200c\u0634\u0648\u0646\u062f<\/td><\/tr><tr><td>\u06f4. \u062a\u0645\u0627\u0633\u200c\u0647\u0627\u06cc \u067e\u0627\u0633\u062e \u062f\u0627\u062f\u0647 \u0634\u062f\u0647<\/td><td>\u06f6\u06f0\u06f0 \u062a\u0645\u0627\u0633<\/td><td>\u06f2\u06f0\u06f0 \u0646\u0641\u0631 \u062f\u0631 \u0635\u0641 \u0627\u0646\u062a\u0638\u0627\u0631 \u0637\u0648\u0644\u0627\u0646\u06cc \u0642\u0637\u0639 \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f<\/td><\/tr><tr><td>\u06f5. \u0645\u0634\u062a\u0631\u06cc \u0646\u0647\u0627\u06cc\u06cc<\/td><td>\u06f4\u06f0\u06f0 \u0646\u0641\u0631<\/td><td><strong>\u0634\u0645\u0627 \u06f6\u06f0\u066a \u0627\u0632 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0628\u0627\u0644\u0642\u0648\u0647 \u0631\u0627 \u0627\u0632 \u062f\u0633\u062a \u062f\u0627\u062f\u0647\u200c\u0627\u06cc\u062f!<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u0645\u062d\u0627\u0633\u0628\u0647 \u0636\u0631\u0631:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0627\u06af\u0631 \u0647\u0631 \u0645\u0634\u062a\u0631\u06cc \u0645\u06cc\u0627\u0646\u06af\u06cc\u0646 <strong>\u06f5\u06f0\u06f0 \u0647\u0632\u0627\u0631 \u062a\u0648\u0645\u0627\u0646<\/strong> \u0627\u0631\u0632\u0634 \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u062f:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u06f6\u06f0\u06f0 \u0645\u0634\u062a\u0631\u06cc \u0627\u0632 \u062f\u0633\u062a \u0631\u0641\u062a\u0647 \u00d7 \u06f5\u06f0\u06f0\u066c\u06f0\u06f0\u06f0 \u062a\u0648\u0645\u0627\u0646 = \u06f3\u06f0\u06f0 \u0645\u06cc\u0644\u06cc\u0648\u0646 \u062a\u0648\u0645\u0627\u0646 \u0636\u0631\u0631!<\/strong><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u0631\u0627\u0647\u200c\u062d\u0644: \u0635\u0641 \u0627\u0646\u062a\u0638\u0627\u0631 \u067e\u06cc\u0634\u0631\u0641\u062a\u0647 \u0648 \u0638\u0631\u0641\u06cc\u062a \u0646\u0627\u0645\u062d\u062f\u0648\u062f \u0645\u0631\u06a9\u0632 \u062a\u0644\u0641\u0646 \u0627\u0628\u0631\u06cc \u0646\u0648\u0627\u062a\u0644<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u06f1. \u0635\u0641 \u0627\u0646\u062a\u0638\u0627\u0631 \u0647\u0648\u0634\u0645\u0646\u062f (Call Queue)<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u0645\u0631\u06a9\u0632 \u062a\u0644\u0641\u0646 \u0627\u0628\u0631\u06cc \u0646\u0648\u0627\u062a\u0644 \u0628\u0647 \u0634\u0645\u0627 \u0627\u06cc\u0646 \u0627\u0645\u06a9\u0627\u0646\u0627\u062a \u0631\u0627 \u0645\u06cc\u200c\u062f\u0647\u062f:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 <strong>\u0635\u0641 \u0627\u0646\u062a\u0638\u0627\u0631 \u067e\u06cc\u0634\u0631\u0641\u062a\u0647 \u0628\u0627 \u0627\u0639\u0644\u0627\u0645 \u0645\u0648\u0642\u0639\u06cc\u062a:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0645\u0634\u062a\u0631\u06cc \u0645\u06cc\u200c\u0634\u0646\u0648\u062f: &#8220;<em>\u0634\u0645\u0627 \u0646\u0641\u0631 \u062f\u0648\u0645 \u062f\u0631 \u0635\u0641 \u0647\u0633\u062a\u06cc\u062f\u060c \u0644\u0637\u0641\u0627\u064b \u0645\u0646\u062a\u0638\u0631 \u0628\u0645\u0627\u0646\u06cc\u062f.<\/em>&#8220;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 <strong>\u067e\u062e\u0634 \u067e\u06cc\u0627\u0645 \u0633\u0641\u0627\u0631\u0634\u06cc:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0628\u0647 \u062c\u0627\u06cc \u0645\u0648\u0633\u06cc\u0642\u06cc \u06cc\u06a9\u0646\u0648\u0627\u062e\u062a\u060c \u067e\u06cc\u0627\u0645\u200c\u0647\u0627\u06cc \u062a\u0628\u0644\u06cc\u063a\u0627\u062a\u06cc\u060c \u062a\u0648\u0636\u06cc\u062d\u0627\u062a \u0645\u062d\u0635\u0648\u0644 \u06cc\u0627 \u067e\u0627\u0633\u062e \u0628\u0647 \u0633\u0648\u0627\u0644\u0627\u062a \u0645\u062a\u062f\u0627\u0648\u0644 \u067e\u062e\u0634 \u06a9\u0646\u06cc\u062f.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 <strong>\u0632\u0645\u0627\u0646 \u062a\u062e\u0645\u06cc\u0646\u06cc \u0627\u0646\u062a\u0638\u0627\u0631:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8220;<em>\u0632\u0645\u0627\u0646 \u062a\u0642\u0631\u06cc\u0628\u06cc \u0627\u0646\u062a\u0638\u0627\u0631 \u0634\u0645\u0627 \u06f2 \u062f\u0642\u06cc\u0642\u0647 \u0627\u0633\u062a.<\/em>&#8220;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 <strong>\u06af\u0632\u06cc\u0646\u0647 Call Back:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0627\u06af\u0631 \u0635\u0641 \u0634\u0644\u0648\u063a \u0627\u0633\u062a\u060c \u0633\u06cc\u0633\u062a\u0645 \u0628\u0647 \u0645\u0634\u062a\u0631\u06cc \u067e\u06cc\u0634\u0646\u0647\u0627\u062f \u0645\u06cc\u200c\u062f\u0647\u062f \u0634\u0645\u0627\u0631\u0647\u200c\u0627\u0634 \u0631\u0627 \u062b\u0628\u062a \u06a9\u0646\u062f \u0648 \u062a\u0645\u0627\u0633 \u0628\u0639\u062f\u06cc \u0631\u0627 \u06a9\u0627\u0631\u0634\u0646\u0627\u0633 \u0628\u0631\u0642\u0631\u0627\u0631 \u06a9\u0646\u062f.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u06f2. \u0638\u0631\u0641\u06cc\u062a \u062a\u0645\u0627\u0633 \u0647\u0645\u0632\u0645\u0627\u0646 \u0646\u0627\u0645\u062d\u062f\u0648\u062f<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u0628\u0631\u062e\u0644\u0627\u0641 \u062e\u0637\u0648\u0637 \u062a\u0644\u0641\u0646 \u0633\u0646\u062a\u06cc \u06a9\u0647 \u0645\u062d\u062f\u0648\u062f\u06cc\u062a \u0641\u06cc\u0632\u06cc\u06a9\u06cc \u062f\u0627\u0631\u0646\u062f\u060c <a href=\"https:\/\/navatel.ir\/products\/internet-phone\/\"><strong>\u062a\u0644\u0641\u0646 \u0627\u06cc\u0646\u062a\u0631\u0646\u062a\u06cc<\/strong><\/a> \u0646\u0648\u0627\u062a\u0644:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u06f1\u06f0\u06f0\u060c \u06f5\u06f0\u06f0 \u06cc\u0627 \u062d\u062a\u06cc \u06f1\u06f0\u06f0\u06f0 \u062a\u0645\u0627\u0633 \u0647\u0645\u0632\u0645\u0627\u0646<\/strong> \u0631\u0627 \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0645\u06cc\u200c\u06a9\u0646\u062f<\/li>\n\n\n\n<li><strong>\u0628\u062f\u0648\u0646 \u0646\u06cc\u0627\u0632 \u0628\u0647 \u0633\u0627\u0646\u062a\u0631\u0627\u0644 \u0641\u06cc\u0632\u06cc\u06a9\u06cc<\/strong>\u060c \u0647\u0645\u0647 \u0686\u06cc\u0632 \u0631\u0648\u06cc \u0627\u0628\u0631 \u0627\u0633\u062a<\/li>\n\n\n\n<li><strong>\u0645\u0642\u06cc\u0627\u0633\u200c\u067e\u0630\u06cc\u0631\u06cc \u0641\u0648\u0631\u06cc<\/strong>\u060c \u062f\u0631 \u0631\u0648\u0632\u0647\u0627\u06cc \u0634\u0644\u0648\u063a (\u0645\u062b\u0644\u0627\u064b \u062c\u0645\u0639\u0647\u200c\u0633\u06cc\u0627\u0647 \u06cc\u0627 \u06a9\u0645\u067e\u06cc\u0646\u200c\u0647\u0627\u06cc \u0641\u0635\u0644\u06cc) \u062e\u0648\u062f\u06a9\u0627\u0631 \u0638\u0631\u0641\u06cc\u062a \u0627\u0641\u0632\u0627\u06cc\u0634 \u0645\u06cc\u200c\u06cc\u0627\u0628\u062f<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u06f3. \u062a\u0648\u0632\u06cc\u0639 \u0647\u0648\u0634\u0645\u0646\u062f \u062a\u0645\u0627\u0633\u200c\u0647\u0627 (Automatic Call Distribution &#8211; ACD)<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u0633\u06cc\u0633\u062a\u0645 \u0646\u0648\u0627\u062a\u0644 \u062a\u0645\u0627\u0633\u200c\u0647\u0627 \u0631\u0627 \u0628\u0631 \u0627\u0633\u0627\u0633:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u0645\u0647\u0627\u0631\u062a \u06a9\u0627\u0631\u0634\u0646\u0627\u0633\u0627\u0646<\/strong> (\u0645\u062b\u0644\u0627\u064b \u0641\u0631\u0648\u0634\u060c \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0641\u0646\u06cc\u060c \u062d\u0633\u0627\u0628\u062f\u0627\u0631\u06cc)<\/li>\n\n\n\n<li><strong>\u0627\u0648\u0644\u0648\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc\u0627\u0646<\/strong> (\u0645\u0634\u062a\u0631\u06cc\u0627\u0646 VIP \u0632\u0648\u062f\u062a\u0631 \u067e\u0627\u0633\u062e \u0645\u06cc\u200c\u06af\u06cc\u0631\u0646\u062f)<\/li>\n\n\n\n<li><strong>\u0632\u0645\u0627\u0646 \u0627\u0646\u062a\u0638\u0627\u0631<\/strong> (\u06a9\u0633\u06cc \u06a9\u0647 \u0628\u06cc\u0634\u062a\u0631 \u0645\u0646\u062a\u0638\u0631 \u0645\u0627\u0646\u062f\u0647\u060c \u0627\u0648\u0644\u0648\u06cc\u062a \u062f\u0627\u0631\u062f)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u062a\u0648\u0632\u06cc\u0639 \u0645\u06cc\u200c\u06a9\u0646\u062f \u062a\u0627 \u0647\u06cc\u0686 \u062a\u0645\u0627\u0633\u06cc \u0628\u062f\u0648\u0646 \u067e\u0627\u0633\u062e \u0646\u0645\u0627\u0646\u062f.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u06f4. \u06af\u0632\u0627\u0631\u0634\u200c\u06af\u06cc\u0631\u06cc \u0648 \u062a\u062d\u0644\u06cc\u0644 \u062f\u0627\u062f\u0647\u200c\u0647\u0627\u06cc \u0644\u062d\u0638\u0647\u200c\u0627\u06cc<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u062f\u0627\u0634\u0628\u0648\u0631\u062f \u0646\u0648\u0627\u062a\u0644 \u0628\u0647 \u0634\u0645\u0627 \u0627\u06cc\u0646 \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0631\u0627 \u0645\u06cc\u200c\u062f\u0647\u062f:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udcca <strong>\u062a\u0639\u062f\u0627\u062f \u062a\u0645\u0627\u0633\u200c\u0647\u0627\u06cc \u062f\u0631\u06cc\u0627\u0641\u062a\u06cc \u062f\u0631 \u0647\u0631 \u0633\u0627\u0639\u062a<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udcca <strong>\u0645\u06cc\u0627\u0646\u06af\u06cc\u0646 \u0632\u0645\u0627\u0646 \u0627\u0646\u062a\u0638\u0627\u0631<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udcca <strong>\u062a\u0639\u062f\u0627\u062f \u062a\u0645\u0627\u0633\u200c\u0647\u0627\u06cc \u0627\u0632 \u062f\u0633\u062a \u0631\u0641\u062a\u0647 (Missed Calls)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udcca <strong>\u0646\u0631\u062e \u067e\u0627\u0633\u062e\u06af\u0648\u06cc\u06cc (Answer Rate)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udcca <strong>\u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc (CSAT) \u0628\u0631 \u0627\u0633\u0627\u0633 \u0646\u0638\u0631\u0633\u0646\u062c\u06cc \u062e\u0648\u062f\u06a9\u0627\u0631 \u067e\u0633 \u0627\u0632 \u062a\u0645\u0627\u0633<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0628\u0627 \u0627\u06cc\u0646 \u062f\u0627\u062f\u0647\u200c\u0647\u0627 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u06cc\u062f:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u0628\u0647\u06cc\u0646\u0647\u200c\u0633\u0627\u0632\u06cc \u062a\u0639\u062f\u0627\u062f \u06a9\u0627\u0631\u0634\u0646\u0627\u0633\u0627\u0646<\/strong> \u062f\u0631 \u0633\u0627\u0639\u0627\u062a \u067e\u06cc\u06a9<\/li>\n\n\n\n<li><strong>\u0634\u0646\u0627\u0633\u0627\u06cc\u06cc \u0627\u0644\u06af\u0648\u0647\u0627\u06cc \u062a\u0645\u0627\u0633<\/strong> (\u0645\u062b\u0644\u0627\u064b \u0628\u0639\u062f \u0627\u0632 \u0627\u0631\u0633\u0627\u0644 \u0627\u06cc\u0645\u06cc\u0644 \u062a\u0628\u0644\u06cc\u063a\u0627\u062a\u06cc\u060c \u062a\u0645\u0627\u0633\u200c\u0647\u0627 \u06f3 \u0628\u0631\u0627\u0628\u0631 \u0645\u06cc\u200c\u0634\u0648\u062f)<\/li>\n\n\n\n<li><strong>\u0645\u062d\u0627\u0633\u0628\u0647 \u062f\u0642\u06cc\u0642 ROI \u06a9\u0645\u067e\u06cc\u0646<\/strong><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"900\" height=\"502\" src=\"https:\/\/navatel.ir\/blog\/wp-content\/uploads\/2026\/06\/c434e4a1-7a91-4ac2-a6a1-99542e45f16b.webp\" alt=\"\u06a9\u0645\u067e\u06cc\u0646 \u062a\u0628\u0644\u06cc\u063a\u0627\u062a\u06cc\" class=\"wp-image-9288\" srcset=\"https:\/\/navatel.ir\/blog\/wp-content\/uploads\/2026\/06\/c434e4a1-7a91-4ac2-a6a1-99542e45f16b.webp 900w, https:\/\/navatel.ir\/blog\/wp-content\/uploads\/2026\/06\/c434e4a1-7a91-4ac2-a6a1-99542e45f16b-300x167.webp 300w, https:\/\/navatel.ir\/blog\/wp-content\/uploads\/2026\/06\/c434e4a1-7a91-4ac2-a6a1-99542e45f16b-768x428.webp 768w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u0645\u0642\u0627\u06cc\u0633\u0647: \u0642\u0628\u0644 \u0648 \u0628\u0639\u062f \u0627\u0632 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0645\u0631\u06a9\u0632 \u062a\u0644\u0641\u0646 \u0627\u0628\u0631\u06cc \u0646\u0648\u0627\u062a\u0644<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th><strong>\u0634\u0627\u062e\u0635<\/strong><\/th><th><strong>\u0642\u0628\u0644 \u0627\u0632 \u0646\u0648\u0627\u062a\u0644<\/strong><\/th><th><strong>\u0628\u0639\u062f \u0627\u0632 \u0646\u0648\u0627\u062a\u0644<\/strong><\/th><\/tr><\/thead><tbody><tr><td>\u0638\u0631\u0641\u06cc\u062a \u062a\u0645\u0627\u0633 \u0647\u0645\u0632\u0645\u0627\u0646<\/td><td>\u06f5 \u062e\u0637<\/td><td>\u0646\u0627\u0645\u062d\u062f\u0648\u062f<\/td><\/tr><tr><td>\u0628\u0648\u0642 \u0627\u0634\u063a\u0627\u0644<\/td><td>\u06f4\u06f0\u066a \u062a\u0645\u0627\u0633\u200c\u0647\u0627<\/td><td>\u06f0\u066a<\/td><\/tr><tr><td>\u0632\u0645\u0627\u0646 \u0627\u0646\u062a\u0638\u0627\u0631 \u0645\u062a\u0648\u0633\u0637<\/td><td>\u06f5 \u062f\u0642\u06cc\u0642\u0647<\/td><td>\u06f3\u06f0 \u062b\u0627\u0646\u06cc\u0647<\/td><\/tr><tr><td>\u062a\u0645\u0627\u0633\u200c\u0647\u0627\u06cc \u0627\u0632 \u062f\u0633\u062a \u0631\u0641\u062a\u0647<\/td><td>\u06f3\u06f0\u066a<\/td><td>\u06f2\u066a<\/td><\/tr><tr><td>\u0646\u0631\u062e \u062a\u0628\u062f\u06cc\u0644 (Conversion Rate)<\/td><td>\u06f1\u06f5\u066a<\/td><td>\u06f4\u06f5\u066a<\/td><\/tr><tr><td>\u0647\u0632\u06cc\u0646\u0647 \u0631\u0627\u0647\u200c\u0627\u0646\u062f\u0627\u0632\u06cc<\/td><td>\u06f5\u06f0 \u0645\u06cc\u0644\u06cc\u0648\u0646 \u062a\u0648\u0645\u0627\u0646 (\u0633\u0627\u0646\u062a\u0631\u0627\u0644)<\/td><td>\u0627\u0632 \u06f5\u06f0\u06f0 \u0647\u0632\u0627\u0631 \u062a\u0648\u0645\u0627\u0646\/\u0645\u0627\u0647<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u0686\u06af\u0648\u0646\u0647 \u0645\u0631\u06a9\u0632 \u062a\u0644\u0641\u0646 \u0646\u0648\u0627\u062a\u0644 \u0646\u0631\u062e \u062a\u0628\u062f\u06cc\u0644 \u06a9\u0645\u067e\u06cc\u0646 \u0634\u0645\u0627 \u0631\u0627 \u06f3 \u0628\u0631\u0627\u0628\u0631 \u0645\u06cc\u200c\u06a9\u0646\u062f\u061f<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u0633\u0646\u0627\u0631\u06cc\u0648 \u0648\u0627\u0642\u0639\u06cc: \u0634\u0631\u06a9\u062a \u0641\u0631\u0648\u0634 \u0622\u0646\u0644\u0627\u06cc\u0646 X<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u0642\u0628\u0644 \u0627\u0632 \u0646\u0648\u0627\u062a\u0644:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u06a9\u0645\u067e\u06cc\u0646 \u062a\u0628\u0644\u06cc\u063a\u0627\u062a\u06cc \u062f\u0631 \u06af\u0648\u06af\u0644 \u0627\u062f\u0632: <strong>\u06f2\u06f0 \u0645\u06cc\u0644\u06cc\u0648\u0646 \u062a\u0648\u0645\u0627\u0646 \u0628\u0648\u062f\u062c\u0647<\/strong><\/li>\n\n\n\n<li>\u06f2\u06f0\u06f0\u06f0 \u06a9\u0644\u06cc\u06a9 \u0631\u0648\u06cc \u062a\u0628\u0644\u06cc\u063a \u2192 \u06f8\u06f0\u06f0 \u062a\u0645\u0627\u0633 \u062a\u0644\u0641\u0646\u06cc<\/li>\n\n\n\n<li><strong>\u06f3\u06f2\u06f0 \u062a\u0645\u0627\u0633 \u0628\u0627 \u0628\u0648\u0642 \u0627\u0634\u063a\u0627\u0644<\/strong> (\u0686\u0648\u0646 \u0641\u0642\u0637 \u06f4 \u062e\u0637 \u062a\u0644\u0641\u0646 \u062f\u0627\u0634\u062a\u0646\u062f)<\/li>\n\n\n\n<li>\u06f4\u06f8\u06f0 \u062a\u0645\u0627\u0633 \u067e\u0627\u0633\u062e \u062f\u0627\u062f\u0647 \u0634\u062f \u2192 <strong>\u06f1\u06f5\u06f0 \u0641\u0631\u0648\u0634 \u0646\u0647\u0627\u06cc\u06cc<\/strong><\/li>\n\n\n\n<li><strong>\u0646\u0631\u062e \u062a\u0628\u062f\u06cc\u0644: \u06f7\u066b\u06f5\u066a<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u0628\u0639\u062f \u0627\u0632 \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc \u0646\u0648\u0627\u062a\u0644:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0647\u0645\u0627\u0646 \u06a9\u0645\u067e\u06cc\u0646\u060c \u0647\u0645\u0627\u0646 \u0628\u0648\u062f\u062c\u0647<\/li>\n\n\n\n<li>\u06f2\u06f0\u06f0\u06f0 \u06a9\u0644\u06cc\u06a9 \u2192 \u06f8\u06f0\u06f0 \u062a\u0645\u0627\u0633 \u062a\u0644\u0641\u0646\u06cc<\/li>\n\n\n\n<li><strong>\u0635\u0641\u0631 \u0628\u0648\u0642 \u0627\u0634\u063a\u0627\u0644<\/strong> (\u0638\u0631\u0641\u06cc\u062a \u0646\u0627\u0645\u062d\u062f<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u0648 \u062f\u0631 \u0646\u062a\u06cc\u062c\u0647:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u06f8\u06f0\u06f0 \u062a\u0645\u0627\u0633 \u0648\u0627\u0631\u062f \u0635\u0641 \u0627\u0646\u062a\u0638\u0627\u0631 \u0647\u0648\u0634\u0645\u0646\u062f \u0634\u062f\u0646\u062f<\/li>\n\n\n\n<li><strong>\u06f4\u06f0\u06f0 \u0641\u0631\u0648\u0634 \u0646\u0647\u0627\u06cc\u06cc<\/strong><\/li>\n\n\n\n<li><strong>\u0646\u0631\u062e \u062a\u0628\u062f\u06cc\u0644: \u06f2\u06f0\u066a<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u0646\u062a\u06cc\u062c\u0647:<\/strong> \u062f\u0631 \u062d\u0627\u0644\u06cc \u06a9\u0647 \u0647\u0632\u06cc\u0646\u0647 \u06a9\u0645\u067e\u06cc\u0646 \u062a\u063a\u06cc\u06cc\u0631\u06cc \u0646\u06a9\u0631\u062f\u060c \u0633\u0648\u062f\u0622\u0648\u0631\u06cc \u0634\u0631\u06a9\u062a <strong>\u06f2\u066b\u06f5 \u0628\u0631\u0627\u0628\u0631<\/strong> \u0634\u062f!<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"900\" height=\"502\" src=\"https:\/\/navatel.ir\/blog\/wp-content\/uploads\/2026\/06\/f0a5d34b-5ae8-4209-821d-854ec1024971.webp\" alt=\"\u0645\u0632\u0627\u06cc\u0627\u06cc \u06a9\u0645\u067e\u06cc\u0646 \u062a\u0628\u0644\u06cc\u063a\u0627\u062a\u06cc \u0628\u0627 \u0646\u0648\u0627\u062a\u0644\" class=\"wp-image-9290\" srcset=\"https:\/\/navatel.ir\/blog\/wp-content\/uploads\/2026\/06\/f0a5d34b-5ae8-4209-821d-854ec1024971.webp 900w, https:\/\/navatel.ir\/blog\/wp-content\/uploads\/2026\/06\/f0a5d34b-5ae8-4209-821d-854ec1024971-300x167.webp 300w, https:\/\/navatel.ir\/blog\/wp-content\/uploads\/2026\/06\/f0a5d34b-5ae8-4209-821d-854ec1024971-768x428.webp 768w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u062c\u0645\u0639\u200c\u0628\u0646\u062f\u06cc<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u0628\u0648\u0642 \u0627\u0634\u063a\u0627\u0644\u060c \u0642\u0627\u062a\u0644 \u062e\u0627\u0645\u0648\u0634 \u06a9\u0645\u067e\u06cc\u0646\u200c\u0647\u0627\u06cc \u062a\u0628\u0644\u06cc\u063a\u0627\u062a\u06cc \u0634\u0645\u0627\u0633\u062a. \u0627\u06af\u0631 \u0645\u06cc\u200c\u062e\u0648\u0627\u0647\u06cc\u062f \u0647\u0631 \u0631\u06cc\u0627\u0644\u06cc \u06a9\u0647 \u062f\u0631 \u062a\u0628\u0644\u06cc\u063a\u0627\u062a \u062e\u0631\u062c \u0645\u06cc\u200c\u06a9\u0646\u06cc\u062f\u060c \u0628\u0647 \u0641\u0631\u0648\u0634 \u062a\u0628\u062f\u06cc\u0644 \u0634\u0648\u062f\u060c \u0628\u0627\u06cc\u062f \u0632\u06cc\u0631\u0633\u0627\u062e\u062a \u0627\u0631\u062a\u0628\u0627\u0637\u06cc \u062e\u0648\u062f \u0631\u0627 \u0645\u062f\u0631\u0646 \u06a9\u0646\u06cc\u062f. \u0645\u0631\u06a9\u0632 \u062a\u0644\u0641\u0646 \u0627\u0628\u0631\u06cc \u0646\u0648\u0627\u062a\u0644\u060c \u0628\u0627 <strong>\u0638\u0631\u0641\u06cc\u062a \u0646\u0627\u0645\u062d\u062f\u0648\u062f<\/strong> \u0648 <strong>\u0635\u0641 \u0627\u0646\u062a\u0638\u0627\u0631 \u0647\u0648\u0634\u0645\u0646\u062f<\/strong>\u060c \u062e\u06cc\u0627\u0644 \u0634\u0645\u0627 \u0631\u0627 \u0627\u0632 \u0628\u0627\u0628\u062a \u067e\u0627\u0633\u062e\u06af\u0648\u06cc\u06cc \u0628\u0647 \u0647\u0631 \u062a\u0639\u062f\u0627\u062f \u0645\u0634\u062a\u0631\u06cc \u0631\u0627\u062d\u062a \u0645\u06cc\u200c\u06a9\u0646\u062f \u0648 \u0628\u0647 \u0647\u0645\u0631\u0627\u0647 \u062e\u062f\u0645\u0627\u062a\u06cc \u0645\u0627\u0646\u0646\u062f <a href=\"https:\/\/navatel.ir\/products\/fax\/\"><strong>\u0641\u06a9\u0633 \u0622\u0646\u0644\u0627\u06cc\u0646<\/strong><\/a> \u0648 \u0633\u0627\u0645\u0627\u0646\u0647 \u067e\u06cc\u0627\u0645\u06a9\u06cc\u060c \u06cc\u06a9 \u0627\u06a9\u0648\u0633\u06cc\u0633\u062a\u0645 \u06a9\u0627\u0645\u0644 \u0627\u0631\u062a\u0628\u0627\u0637\u06cc \u0628\u0631\u0627\u06cc \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631\u0647\u0627 \u0641\u0631\u0627\u0647\u0645 \u0645\u06cc\u200c\u06a9\u0646\u062f.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u0647\u0645\u06cc\u0646 \u0627\u0645\u0631\u0648\u0632 \u0628\u0631\u0627\u06cc \u0645\u0634\u0627\u0648\u0631\u0647 \u0631\u0627\u06cc\u06af\u0627\u0646 \u0628\u0627 \u06a9\u0627\u0631\u0634\u0646\u0627\u0633\u0627\u0646 \u0646\u0648\u0627\u062a\u0644 \u062a\u0645\u0627\u0633 \u0628\u06af\u06cc\u0631\u06cc\u062f \u0648 \u067e\u0627\u0633\u062e\u06af\u0648\u06cc\u06cc \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631 \u062e\u0648\u062f \u0631\u0627 \u0647\u0648\u0634\u0645\u0646\u062f \u06a9\u0646\u06cc\u062f.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u0633\u0648\u0627\u0644\u0627\u062a \u0645\u062a\u062f\u0627\u0648\u0644<\/h3>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\" style=\"text-align:right\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1782130806797\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u06f1. \u0622\u06cc\u0627 \u0628\u0631\u0627\u06cc \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0638\u0631\u0641\u06cc\u062a \u062a\u0645\u0627\u0633 \u0646\u0627\u0645\u062d\u062f\u0648\u062f \u0646\u0648\u0627\u062a\u0644 \u0646\u06cc\u0627\u0632 \u0628\u0647 \u062e\u0631\u06cc\u062f \u062a\u062c\u0647\u06cc\u0632\u0627\u062a \u0641\u06cc\u0632\u06cc\u06a9\u06cc \u0627\u0633\u062a\u061f<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u062e\u06cc\u0631. \u0645\u0631\u06a9\u0632 \u062a\u0644\u0641\u0646 \u0646\u0648\u0627\u062a\u0644 \u06a9\u0627\u0645\u0644\u0627\u064b \u0627\u0628\u0631\u06cc \u0627\u0633\u062a. \u0634\u0645\u0627 \u062a\u0646\u0647\u0627 \u0628\u0647 \u0627\u06cc\u0646\u062a\u0631\u0646\u062a \u0646\u06cc\u0627\u0632 \u062f\u0627\u0631\u06cc\u062f \u0648 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u06cc\u062f \u0627\u0632 \u0637\u0631\u06cc\u0642 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u0631\u0648\u06cc \u0645\u0648\u0628\u0627\u06cc\u0644 \u06cc\u0627 \u06a9\u0627\u0645\u067e\u06cc\u0648\u062a\u0631 \u06cc\u0627 \u062a\u0644\u0641\u0646\u200c\u0647\u0627\u06cc \u062a\u062d\u062a \u0634\u0628\u06a9\u0647 (IP Phone) \u0627\u0632 \u0622\u0646 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u06a9\u0646\u06cc\u062f.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1782130828063\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u06f2. \u0622\u06cc\u0627 \u0627\u0645\u06a9\u0627\u0646 \u0634\u0646\u0648\u062f \u06cc\u0627 \u0646\u0638\u0627\u0631\u062a \u0628\u0631 \u062a\u0645\u0627\u0633\u200c\u0647\u0627\u06cc \u0647\u0645\u06a9\u0627\u0631\u0627\u0646 \u062f\u0631 \u0635\u0641 \u0627\u0646\u062a\u0638\u0627\u0631 \u0648\u062c\u0648\u062f \u062f\u0627\u0631\u062f\u061f<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u0628\u0644\u0647. \u0645\u0631\u06a9\u0632 \u062a\u0644\u0641\u0646 \u0646\u0648\u0627\u062a\u0644 \u0627\u0645\u06a9\u0627\u0646\u0627\u062a \u06a9\u0627\u0645\u0644 \u0645\u062f\u06cc\u0631\u06cc\u062a \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633\u060c \u0627\u0632 \u062c\u0645\u0644\u0647 \u0646\u0638\u0627\u0631\u062a (Monitoring)\u060c \u0634\u0646\u0648\u062f (Whisper) \u0648 \u0636\u0628\u0637 \u0645\u06a9\u0627\u0644\u0645\u0627\u062a \u0631\u0627 \u0628\u0631\u0627\u06cc \u0628\u0647\u0628\u0648\u062f \u06a9\u06cc\u0641\u06cc\u062a \u067e\u0627\u0633\u062e\u06af\u0648\u06cc\u06cc \u0641\u0631\u0627\u0647\u0645 \u0645\u06cc\u200c\u06a9\u0646\u062f.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>\u062e\u0644\u0627\u0635\u0647 \u0645\u0642\u0627\u0644\u0647: \u0627\u06af\u0631 \u06a9\u0645\u067e\u06cc\u0646 \u062a\u0628\u0644\u06cc\u063a\u0627\u062a\u06cc \u0631\u0627\u0647 \u0627\u0646\u062f\u0627\u062e\u062a\u0647\u200c\u0627\u06cc\u062f \u0648 \u0647\u0632\u06cc\u0646\u0647 \u0633\u0646\u06af\u06cc\u0646\u06cc \u0628\u0631\u0627\u06cc \u062c\u0630\u0628 \u0645\u0634\u062a\u0631\u06cc \u067e\u0631\u062f\u0627\u062e\u062a \u06a9\u0631\u062f\u0647\u200c\u0627\u06cc\u062f\u060c \u0627\u0645\u0627 \u062a\u0645\u0627\u0633\u200c\u0647\u0627\u06cc \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0628\u0627 \u0628\u0648\u0642 \u0627\u0634\u063a\u0627\u0644 \u06cc\u0627 \u0635\u0641 \u0627\u0646\u062a\u0638\u0627\u0631 \u0637\u0648\u0644\u0627\u0646\u06cc \u0631\u0648\u0628\u0647\u200c\u0631\u0648 \u0645\u06cc\u200c\u0634\u0648\u062f\u060c \u0646\u0631\u062e \u062a\u0628\u062f\u06cc\u0644 \u0634\u0645\u0627 \u0628\u0647 \u0634\u062f\u062a \u06a9\u0627\u0647\u0634 \u0645\u06cc\u200c\u06cc\u0627\u0628\u062f. \u0631\u0627\u0647\u200c\u062d\u0644: \u0635\u0641 \u0627\u0646\u062a\u0638\u0627\u0631 \u067e\u06cc\u0634\u0631\u0641\u062a\u0647 (Call Queue) \u0648 \u0638\u0631\u0641\u06cc\u062a \u062a\u0645\u0627\u0633 \u0647\u0645\u0632\u0645\u0627\u0646 \u0646\u0627\u0645\u062d\u062f\u0648\u062f \u0645\u0631\u06a9\u0632 \u062a\u0644\u0641\u0646 \u0627\u0628\u0631\u06cc \u0646\u0648\u0627\u062a\u0644 \u06a9\u0647 \u062a\u0636\u0645\u06cc\u0646 \u0645\u06cc\u200c\u06a9\u0646\u062f \u0647\u06cc\u0686 \u062a\u0645\u0627\u0633\u06cc \u0627\u0632 &#8230; <a title=\"\u0686\u0631\u0627 \u06a9\u0645\u067e\u06cc\u0646 \u062a\u0628\u0644\u06cc\u063a\u0627\u062a\u06cc \u0634\u0645\u0627 \u0634\u06a9\u0633\u062a \u0645\u06cc\u200c\u062e\u0648\u0631\u062f\u061f \u062d\u0644 \u0645\u0634\u06a9\u0644 \u0628\u0648\u0642 \u0627\u0634\u063a\u0627\u0644 \u0648 \u0635\u0641\u200c\u0647\u0627\u06cc \u0637\u0648\u0644\u0627\u0646\u06cc \u0627\u0646\u062a\u0638\u0627\u0631\" class=\"read-more\" href=\"https:\/\/navatel.ir\/blog\/why-marketing-campaigns-fail-call-queue\/\" aria-label=\"More on \u0686\u0631\u0627 \u06a9\u0645\u067e\u06cc\u0646 \u062a\u0628\u0644\u06cc\u063a\u0627\u062a\u06cc \u0634\u0645\u0627 \u0634\u06a9\u0633\u062a \u0645\u06cc\u200c\u062e\u0648\u0631\u062f\u061f \u062d\u0644 \u0645\u0634\u06a9\u0644 \u0628\u0648\u0642 \u0627\u0634\u063a\u0627\u0644 \u0648 \u0635\u0641\u200c\u0647\u0627\u06cc \u0637\u0648\u0644\u0627\u0646\u06cc \u0627\u0646\u062a\u0638\u0627\u0631\">Read more<\/a><\/p>\n","protected":false},"author":23,"featured_media":9287,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-9285","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-solutions","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-33"],"acf":[],"_links":{"self":[{"href":"https:\/\/navatel.ir\/blog\/wp-json\/wp\/v2\/posts\/9285","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/navatel.ir\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/navatel.ir\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/navatel.ir\/blog\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/navatel.ir\/blog\/wp-json\/wp\/v2\/comments?post=9285"}],"version-history":[{"count":3,"href":"https:\/\/navatel.ir\/blog\/wp-json\/wp\/v2\/posts\/9285\/revisions"}],"predecessor-version":[{"id":9293,"href":"https:\/\/navatel.ir\/blog\/wp-json\/wp\/v2\/posts\/9285\/revisions\/9293"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/navatel.ir\/blog\/wp-json\/wp\/v2\/media\/9287"}],"wp:attachment":[{"href":"https:\/\/navatel.ir\/blog\/wp-json\/wp\/v2\/media?parent=9285"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/navatel.ir\/blog\/wp-json\/wp\/v2\/categories?post=9285"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/navatel.ir\/blog\/wp-json\/wp\/v2\/tags?post=9285"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}